The Telephonic Critical Support Nurse supports a busy 24/7 clinical call center, responding to a wide variety of incoming calls from patients, clinicians, referral sources, and hospitals. The team provides support for chronic therapies, including Home Infusion Therapy, and handles after-hour calls for all divisions of Accredo Health Group Specialty Pharmacies.

Key Responsibilities:

• Triage incoming calls from patients, clinicians, hospitals, and other sources. Intervene to address life-threatening medication interruptions.
• Guide patients, caregivers, and clinicians through assessment of potential disruptions in medication administration, including pump malfunction, central line problems, and patient error.
• Troubleshoot issues with infusion devices, answer infusion access questions, and provide therapy support.
• Coordinate communication between patients, caregivers, pharmacists, nurses, hospital staff, and physicians.
• Ensure timely provision of products and supplies.
• Contact appropriate personnel as needed and document transactions in patients’ electronic charts.
• Maintain up-to-date knowledge of all services, products, and resources provided by Accredo, incorporating new product and service information.
• Identify trends and needs within the scope of customer/client contact.

Qualifications:

• Registered Nurse (RN) with multistate license in good standing, with ability to obtain licensure in all 50 states.
• Valid RN license in state of primary residence. Compact license required.
• Bachelor of Nursing degree (BSN) preferred.
• Minimum of 5 years of relevant RN experience in critical care or home infusion. 
• Ability to work the shifts listed above.
• Proficiency with Microsoft Office software (Outlook, Word, Excel, PowerPoint, OneNote).
• Understanding of legal and regulatory issues.
• Ability to compile data and statistics.
• Strong customer service focus and ability to counsel patients.
• Ability to develop and maintain a cross-section of networks.
• Strong oral and written communication and organizational skills.

Schedule Information:

• Shift will be four 10 hour days. Schedule will vary.
• Days off will vary week-to-week
• Must be flexible to work adjusted hours for team PTO coverage
• Evening, overnight, and weekend shifts include a shift differential
• All shifts include every third weekend and some holidays

About Accredo: Accredo, Evernorth Health Services' specialty pharmacy, serves patients with complex and chronic health conditions, including PAH, Immune Deficiencies, Hereditary Angioedema, Lysosomal Storage Disorders, Blood Disorders, Parkinson's, and many others.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 33 - 56 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.