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Technical Support Analyst, Information Systems Specialist 5 (Pendleton/Madras) Multiple Positions

Eastern Oregon Correctional Institution – Pendleton, Oregon

Deer Ridge Correctional Institution - Madras, Oregon

Oregon Department of Corrections

Are you a tech-savvy professional with a passion for public service and problem solving? Do you thrive in fast-paced environments where your expertise keeps systems running and people connected? The Department of Corrections is seeking a highly skilled Information System Specialist 5 to play a vital role in supporting our automation infrastructure across the state.

*The agency anticipates hiring one position at Eastern Oregon Correctional Institution in Pendleton and one position at Deer Ridge Correctional Institution in Madras. Final location assignments will be made in accordance with state hiring requirements and operational needs. Interviews for this recruitment will be conducted in person at the applicable institution location.

*This position requires on-site work during the first year, with the potential to transition to a hybrid schedule upon successful completion of the trial service period.

*ODOC does not offer visa sponsorship. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.

About the Job – Your Role

As an Information Systems Specialist 5, you’ll be the key point of contact ensuring the automation systems used by the Department of Corrections (DOC) staff and multi-jurisdictional partners are operational, secure, and connect to the DOC and AIC networks. You will primarily support a designated region but also provide expert level support and backup to other areas throughout the state as needed.

This position is essential in maintaining daily operations for our correctional institutions, community corrections, and various outside agency partners. You’ll respond to service requests, resolve complex incidents, and collaborate closely with end-users and technical teams to ensure seamless functionality of our systems.

This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). This position may be eligible for Police & Fire (P&F) benefits through Public Employees Retirement System (PERS), as defined by statute.

Minimum Qualifications

Four (4) years of information systems experience in technical support

OR

An associate’s degree in computer science or information technology, OR completion of a two (2) year accredited vocational training program in information technology AND two (2) years of information systems experience in technical support

OR

A Bachelor's degree in Information Technology or Computer Science may substitute for all of the above.

Requested Skills

• Proven experience in systems support, network troubleshooting, and incident resolution
• Experience working with IT Service Management systems
• Prioritizing and managing multiple incidents and service requests under tight deadlines
• Familiar with endpoint management tools (e.g. Intune or similar)
• Proven experience installing, configuring, and troubleshooting various software/hardware (e.g. iSeries client software, Office 365 software, Power Bi reporting, VPN, ODBC, Electronic Security network)
• Strong documentation, communication, customer service and ability to follow ODOC standards and procedures
• Proficiency working in a team environment
• Familiarity and working experience with all MS products specifically, SharePoint and Power Apps

Required

• Must have a valid driver’s license
• Frequent travel in between sites will be required
• Ability to safely lift, move, and transport PCs, terminals, and other computer equipment weighing up to 25 pounds as part of routine job duties.

Application Information

• In the Work Experience section of your application make sure to include the dates and duties of all relevant positions and details to support how you meet these attributes. If you do not include education or work experience meeting the minimum qualifications, you will not be considered for the position. Only the candidates whose experience most closely matches the qualifications and requested skills of this position will be invited to interview. Applicants must meet the minimum qualifications on or before the job posting close date.
• The job posting closes at 11:59 PM (PDT/PST) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference immediately following your submittal. These questions are necessary to complete the application process.
• Please monitor both your email and Workday account for updates regarding this recruitment.
• As part of our selection process, we may require additional assessment stages, such as written exercises, to further evaluate candidates’ qualifications. Meaningful participation in these exercises is required for all applicants moving forward in the process. Failure to complete the required exercise(s) within the specified timeframe will result in disqualification from consideration. All candidates who successfully complete these screening stages and meet the necessary requirements will advance to the next stage in the selection process.
• Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline.

Working Conditions

Will be expected to share the mission, vision, and core values of the department; requires active modeling of pro-social behaviors in support of a workplace environment respectful of human dignity, social responsibility, personal growth, and transition readiness; must be able to acknowledge that everyone is capable of positive change, that incarceration provides a powerful opportunity to effect positive change, and that the future public safety of Oregon depends on maintaining environments where such change is valued and nurtured.

This position requires working inside correctional facilities, prisons and Community Corrections offices that include daily contact with AICs, probationers, and post-prison offenders.

The work schedules driven by user need. Service and Incident request are entered into the Call Tracking System and assigned to the appropriate geographic pool. The incumbent will pull request from the pool in their area and travel to the work site. Requires occasional in-state and out-of-state overnight travel. Lifting PCs, terminals, and other computer equipment up to 25lbs, bending, crawling, and reaching under desks and computer workstations, and extensive walking to offices throughout the institutions.

Incumbent may be assigned to various work sites.

About the Department

The Oregon Department of Corrections is responsible for over 12,000 adults in custody in 12 state prisons throughout Oregon. It advises and evaluates counties regarding administration of probation and parole programs supervising more than 24,000 offenders in Oregon communities. The mission is to protect communities, promote accountability, and transform lives.

The Oregon Department of Corrections serves a diverse and changing population of people who are incarcerated and on supervision. We commit to creating an organization both reflecting the diversity of the population we serve and ensuring all employees thrive in a culture of safety, trust, and belonging. We strive to be an anti-racist corrections system. Welcoming, inclusive, and respectful of all people. Free of discrimination, harassment, and retaliation.

The Department offers a variety of programs and opportunities to create a safe and healthy environment to for our staff, volunteers, and adults in custody. Joining the Oregon Department of Corrections is joining a team working for the benefit of our communities through innovative and proven correctional practices.

Benefits

The salary range listed above is for non-PERS qualifying applicants. PERS qualifying applicants may be eligible for an adjusted range to reflect an additional 6.95%.

The State of Oregon provides a generous benefit package, which includes:

• Family health, vision, and dental insurance
• Vacation, sick leave, and 11 paid holidays
• 21 days paid military leave for national guard and reserve components
• Optional short and long-term disability
• Term life insurance
• Fully paid retirement program
• Oregon Saving Growth Plan
• Flexible spending accounts for health and childcare
• And more

About the Process – What to Expect

• After the application deadline, a recruiter will review submissions for education and experience to identify candidates who best fit the minimum qualifications and requested skills.
• Top candidates will be referred to the hiring manager.
• The hiring manager will review your application and schedule interviews.
• Interview will be held with a panel of stakeholders who have completed panel assessment training. Scores will be determined based on predetermined questions and scoring guides. Preferences points will be applied in compliance with relevant laws and bargaining agreements. There may be multiple rounds of interviews.
• Final candidates will have a background check, PREA check, and reference checks.
• A Classification and Compensation analyst will review the Workday Application of the successful candidate to determine starting wages. Learn more about Equal Pay.
• A job offer will be extended through Workday to the successful candidate. Congratulations, and welcome to the team!

Requirements for Employment

The successful candidate for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, any felony conviction will disqualify you for this position. CJIS clearance is done at the conditional job offer. If you have questions about whether your criminal record could disqualify you, please contact the recruiter for more information.

Equity, Diversity, Inclusion, and Belonging (EDI&B) is embedded in the Department of Corrections core values. The department strives to be a model employer committed to promoting diversity, equity, inclusion, and belonging. Ensuring legal compliance, efficiency, and exceeding expectations to deliver the best public services.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. Additional information can be found from The U.S. Equal Employment Opportunity Commission (EEOC) Know Your Rights.

The Oregon Department of Corrections is responsible for complying with the Federal Prison Rape Elimination Act (PREA 42 U.S.C. 1997). PREA prohibits the Oregon Department of Corrections from hiring, promoting, or contracting with anyone, (that will have direct contact with residents), who has engaged in, been convicted of, or been civilly or administratively adjudicated for engaging in sexual abuse in confinement settings. Learn more about PREA.

Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. Please note – if you are a veteran, you will receive a task in Workday to upload your documents immediately after you submit your initial application. You will have up until 24 hours after the posted application deadline to submit the appropriate documentation.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Questions

If you have questions about the position, selection process, or need accommodations to participate in the recruitment process please contact the recruiter and reference the requisition number.

Recruiter: Cynthia Rodriguez, Cynthia.Rodriguez@doc.oregon.gov

Reference Number: REQ-209207

• Workday will timeout after 15 minutes of inactivity. You may lose progress on your application.
• Workday performs weekly maintenance Friday evenings, and the system may be down for several hours.
• ODOC does not offer visa sponsorship. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.
• This applicant list may be used to fill future vacancies. Application information may be used throughout the entire selection process. This process is subject to change without notice.
• This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. The pay and benefits on all announcements may change without notice.