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Healthcare Services Manager 3, Healthcare Services Manager 3 (Umatilla)

Two Rivers Correctional Institution– Umatilla, OR

Oregon Department of Corrections

This is a great opportunity to expand your Nursing leadership and develop your career with the Department of Corrections! Our medical staff work within our secure facility, and this opportunity will be a pivotal role that helps manage our healthcare staff. We offer longevity, amazing benefits, and a great team to join.

Benefits

The salary range listed above is for non-PERS qualifying applicants. PERS qualifying applicants may be eligible for an adjusted range to reflect an additional 6.95%.

The State of Oregon provides a generous benefit package, which includes:

• Family health, vision, and dental insurance
• Vacation, sick leave, and 11 paid holidays
• 21 days paid military leave for national guard and reserve components
• Optional short and long-term disability
• Term life insurance
• Fully paid retirement program
• Oregon Saving Growth Plan
• Flexible spending accounts for health and childcare
• And more

About the Job – Your Role

You will direct the medical services program at one state operated correctional facility. You will decide who, how, what, where and when the daily operations of health care delivery will occur. Daily operations at each facility include but are not limited to sick calls, medical clinics, specialty clinics, dental clinics, mental health clinics, diagnostic procedures, medication administration, emergency services, emergency mental health care, hospitalizations, infirmary care, hospice care, and medical records. (Dental and MH is not supervised by the Medical Services Mgr.)

You will also be responsible for the supervision of all institution medical care positions including Nurse Managers, Support Services and or Office Managers, Institution Registered Nurses, Health Services Technicians, Office Specialists, Certified Medication Aides, Health Information Specialists, and Pharmacy Clerks/Technicians. In addition, you may function as the on-site supervisor of institution Physicians, Nurse Practitioners, Physician Assistants, Dentists, Dental Assistants, and Radiology Technicians. The clinical duties of these positions are supervised by a centralized manager; however, the Medical Services Manager is responsible for all non-clinical duties and for reporting necessary information to the centralized supervisor. The total staff in each facility ranges from 20 to 100 positions serving AIC populations of approximately 980 – 3000 Adults In Custody (AIC).

You will be responsible for the supervision of infirmary care. Infirmary care includes but is not limited to medically unstable patients, patients receiving chemotherapy, patients recovering from surgery, patients needing observation and assessment, sheltered living care, hospice care, and suicide prevention monitoring. You will decide the type, amount, and urgency of medical care to be received by individual patients. You will also determine which facilities AIC’s can be assigned to based upon their needs for health care. You will engage providers or agencies to perform specialized services such as diagnostic imaging, surgery, and off-site specialist consultation.

This position uses deliberation and judgment to determine course of action with regard to legal/ethical problems such as termination of life support, hunger strike, and informed consent and treatment refusals. You will direct the medical response to emergencies and disasters at the institution. Also, you will plan and direct staff in implementation of treatment plans for individual patients when the case is complex or troublesome.

This role manages human resources to deliver all levels and types of health care to a population of AICs. It recruits, interviews, selects, and orients personnel to perform health care delivery. Verifies licenses and certificates and secures training for personnel. You will assign work to health care personnel consistent with credentials and clinical privileges. You will supervise employees, contract providers, and agency personnel so that work performed is consistent with assignment. This role uses progressive discipline to correct deficient employee performance.

You will make the environment in which health care is provided safe, healthy and sanitary by establishing methods to account for controlled medications, sharps and critical instruments. You will initiate measures to prevent diseases which are transmitted in institutional settings, oversee the treatment of specific communicable diseases, investigate disease outbreaks and takes action to limit the number of people infected.

The Medical Services Manager is a member of the institution management staff is on call during all non-business hours to the health service program and may also function as the Institution Officer of the Day.

You will collect, review and evaluate statistics to establish service delivery norms and propose subjects for quality improvement. You will conduct staff meetings and uses staff work groups to review and discuss problems or improvements to the existing programs. You will review critical episodes of patient care (grievances, complaints, disaster/emergency drills, AIC deaths, adverse patient care incidents) to determine if policy, procedure and protocol were followed, if community standards of treatment were met, and if employees were able to perform work effectively.

This position chairs one of the standing committees of Health Services and participates in management and executive meetings at the institution. This role represents the Health Services section on Department committees, Institution committees, and work groups. You will confer with health care providers responsible for health care programs in other federal, state and county correctional facilities to gather information, to give and receive expert advice, to develop work products such as policy on transfer of medical information.

You will schedule employees for all required training and assist in facilitating continuing professional education requirements.

This role manages the fiscal resources of the Health Services program. You will review bills and authorize payments according to the agreement for service negotiated in advance by Health Services Administration. You will monitor monthly expenditure reports to identify and correct improper billings to the health services program, to identify trends and causes of over or under expenditures, and institutes actions necessary to correct over expenditures.

Minimum Qualifications

Possession of an unencumbered Registered Nurses License from the Oregon State Board of Nursing at the time of appointment.

Seven years of supervision, management, or progressively related experience; OR four years of related experience and a bachelor's degree in a related field.

Requested Skills

• Leading a team, including scheduling, performance reviews, and setting department goals
• Emotional Intelligence
• Demonstrating clear ethics and values
• Strategic Thinking and Planning for projects and team leadership
• Proactive Management
• Measuring Program Performance and performing performance reviews
• Team Building

Application Information

• In the Work Experience section of your application make sure to include the dates and duties of all relevant positions and details to support how you meet these attributes. If you do not include education or work experience meeting the minimum qualifications, you will not be considered for the position. Only the candidates whose experience most closely matches the qualifications and requested skills of this position will be invited to interview. Applicants must meet the minimum qualifications on or before the job posting close date.
• The job posting closes at 11:59 PM (PDT/PST) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference immediately following your submittal. These questions are necessary to complete the application process.
• Please monitor both your email and Workday account for updates regarding this recruitment.
• As part of our selection process, we may require additional assessment stages, such as written exercises, to further evaluate candidates’ qualifications. Meaningful participation in these exercises is required for all applicants moving forward in the process. Failure to complete the required exercise(s) within the specified timeframe will result in disqualification from consideration. All candidates who successfully complete these screening stages and meet the necessary requirements will advance to the next stage in the selection process.
• Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline.

Working Conditions

The person is this position will be expected to share the mission, vision, and core values of the department; requires being a role model of pro-social behavior and having an attitude that conveys dignity and respect in the treatment of others; must be able to acknowledge that everyone is capable of positive change; requires walking or standing for long periods, requires climbing and descending stairs. They must have the ability to work any or all of the seven days of the week, including but not limited to Saturdays and Sundays, and work any shift of the day. This position works within the secure perimeter of an adult correctional institution and encounters angry, hostile, threatening, and abusive AIC behavior which may result in injury, death, and the potential for hostage taking. The Medical Service Manager has an inherent responsibility for the supervision of AICs in the health care area. The Medical Service Manager is also exposed on a daily basis to risks inherent in the delivery of health care. These include risks of significant exposure to body fluids during health care procedures, exposure to all forms of contagious disease, exposure to chemicals used during health care treatment and exposure to radiation used for diagnostic and treatment purposes. This position requires being on-call 24 hours, 7 days per week on a rotating position and must be able to competently perform Registered Nurse nursing duties. This position must be willing to occasionally participate on special assignments on an ODOC statewide level which may necessitate traveling to other areas throughout the state and therefore, must have a valid driver’s license and a good driving record or be able to provide an acceptable alternate method of transportation. 

About the Department

The Oregon Department of Corrections is responsible for over 12,000 adults in custody in 12 state prisons throughout Oregon. It advises and evaluates counties regarding administration of probation and parole programs supervising more than 24,000 offenders in Oregon communities. The mission is to protect communities, promote accountability, and transform lives.

The Oregon Department of Corrections serves a diverse and changing population of people who are incarcerated and on supervision. We commit to creating an organization both reflecting the diversity of the population we serve and ensuring all employees thrive in a culture of safety, trust, and belonging. We strive to be an anti-racist corrections system. Welcoming, inclusive, and respectful of all people. Free of discrimination, harassment, and retaliation.

The Department offers a variety of programs and opportunities to create a safe and healthy environment to for our staff, volunteers, and adults in custody. Joining the Oregon Department of Corrections is joining a team working for the benefit of our communities through innovative and proven correctional practices.

About the Process – What to Expect

• After the application deadline, a recruiter will review submissions for education and experience to identify candidates who best fit the minimum qualifications and requested skills.
• Top candidates will be referred to the hiring manager.
• The hiring manager will review your application and schedule interviews.
• Interview will be held with a panel of stakeholders who have completed panel assessment training. Scores will be determined based on predetermined questions and scoring guides. Preferences points will be applied in compliance with relevant laws and bargaining agreements. There may be multiple rounds of interviews.
• Final candidates will have a background check, PREA check, and reference checks.
• A Classification and Compensation analyst will review the Workday Application of the successful candidate to determine starting wages. Learn more about Equal Pay.
• A job offer will be extended through Workday to the successful candidate. Congratulations, and welcome to the team!

Requirements for Employment

The successful candidate for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, there may be some felony convictions that could disqualify you for this position. However, having a felony record does not exclusively restrict you from being considered as an applicant. CJIS clearance is done at the conditional job offer. If you have questions about whether your criminal record could disqualify you, please contact the recruiter for more information.

Equity, Diversity, Inclusion, and Belonging (EDI&B) is embedded in the Department of Corrections core values. The department strives to be a model employer committed to promoting diversity, equity, inclusion, and belonging. Ensuring legal compliance, efficiency, and exceeding expectations to deliver the best public services.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. Additional information can be found from The U.S. Equal Employment Opportunity Commission (EEOC) Know Your Rights.

The Oregon Department of Corrections is responsible for complying with the Federal Prison Rape Elimination Act (PREA 42 U.S.C. 1997). PREA prohibits the Oregon Department of Corrections from hiring, promoting, or contracting with anyone, (that will have direct contact with residents), who has engaged in, been convicted of, or been civilly or administratively adjudicated for engaging in sexual abuse in confinement settings. Learn more about PREA.

Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. Please note – if you are a veteran, you will receive a task in Workday to upload your documents immediately after you submit your initial application. You will have up until 24 hours after the posted application deadline to submit the appropriate documentation.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Questions

If you have questions about the position, selection process, or need accommodation to participate in the recruitment process please contact the recruiter and reference the requisition number.

Recruiter:   Jessica Roberts, Jessica.a.Roberts@doc.oregon.gov

Reference Number: REQ-209182

• Workday will time out after 15 minutes of inactivity. You may lose progress on your application.
• Workday performs weekly maintenance Friday evenings, and the system may be down for several hours.
• ODOC does not offer visa sponsorship. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.
• This applicant list may be used to fill future vacancies. Application information may be used throughout the entire selection process. This process is subject to change without notice.
• This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. The pay and benefits on all announcements may change without notice.