🚀 About Us

At eLEND, we’re transforming the lending industry through technology, automation, artificial intelligence, and modern digital platforms. We combine deep financial services expertise with cutting-edge innovation to build scalable solutions that improve operational efficiency, customer experience, and business performance.

As part of our modernization journey, we are seeking a Technical Product Manager – Enterprise & Cross-Functional Initiatives to drive strategic programs that span Product, Technology, Operations, Data, and Innovation. This role is ideal for a leader who thrives at the intersection of business strategy, enterprise transformation, AI, and technology execution.

✨ Why This Role Matters

The Technical Product Manager serves as a strategic connector across the organization, helping align business priorities, technology investments, operational objectives, and innovation initiatives.

This role is responsible for driving enterprise-wide initiatives, improving organizational alignment, maintaining architectural and process transparency, and supporting modernization efforts through strong documentation, governance, and execution practices. You will work directly with executive leadership and cross-functional teams to help shape the future operating model of a modern AI-enabled FinTech organization.

🛠️ Key Responsibilities

Enterprise Strategy & Program Leadership

• Lead and coordinate enterprise-wide strategic initiatives across Product, Technology, Operations, Data, and Innovation teams.
• Partner with executive leadership to define priorities, objectives, success measures, and implementation strategies.
• Support organizational planning, governance, and execution of high-impact cross-functional programs.
• Develop program structures, timelines, dependencies, and accountability frameworks.
• Facilitate alignment across business and technology stakeholders.
• Drive visibility, transparency, and execution discipline across strategic initiatives.

Product Management & Business Analysis

• Gather, analyze, and document business and technical requirements.
• Translate strategic objectives into actionable plans, user stories, workflows, and requirements.
• Support product discovery, roadmap planning, prioritization, and solution design activities.
• Create Product Requirement Documents (PRDs), business cases, and executive summaries.
• Ensure alignment between business goals, operational requirements, and technology solutions.
• Identify opportunities for process improvement, automation, and operational efficiency.

Technical Documentation & Enterprise Architecture

• Establish and maintain enterprise documentation standards and governance practices.
• Create and maintain:

• Product Requirement Documents (PRDs)
• Functional Specifications
• Technical Design Documents
• Process Flows
• Business Workflows
• API Documentation
• Integration Specifications
• Architecture Decision Records (ADRs)
• Operational Runbooks
• Release Documentation
• User Acceptance Testing Documentation

• Develop and maintain:

• Enterprise Architecture Diagrams
• System Interaction Diagrams
• Integration Maps
• Data Flow Diagrams
• Entity Relationship Diagrams (ERDs)
• Business Capability Maps
• Operating Model Visualizations
• User Journey Maps
• Process Models

• Champion Documentation-as-Code practices utilizing Markdown, Mermaid, Git repositories, and modern knowledge management platforms.
• Ensure documentation remains aligned with evolving systems, integrations, AI solutions, and enterprise platforms.

Delivery Management & Execution

• Coordinate delivery efforts across Engineering, Data, Architecture, Security, Operations, and Business teams.
• Facilitate planning sessions, roadmap reviews, backlog refinement, release coordination, and execution tracking.
• Manage risks, dependencies, assumptions, and organizational blockers.
• Monitor project milestones, commitments, and delivery outcomes.
• Drive accountability, transparency, and execution excellence across multiple initiatives.
• Support Agile delivery methodologies and program governance frameworks.
• Ensure successful execution of enterprise transformation initiatives.

AI, Modernization & Innovation

• Support enterprise initiatives involving Artificial Intelligence, Machine Learning, Intelligent Automation, and Digital Transformation.
• Identify opportunities to improve operational efficiency through AI-enabled capabilities.
• Evaluate, document, and prioritize AI use cases and business opportunities.
• Support implementation of AI governance and responsible AI practices.
• Partner with Product, Data, Engineering, and Architecture leaders on AI-driven modernization initiatives.
• Assist in evaluating emerging technologies, innovation programs, and strategic partnerships.
• Contribute to enterprise transformation efforts that improve efficiency, customer experience, and business outcomes.

Vendor & Platform Management

• Support evaluation, selection, and onboarding of strategic technology vendors.
• Coordinate enterprise integrations and platform implementations.
• Assist with RFPs, vendor assessments, proof-of-concepts, and solution evaluations.
• Ensure vendor-delivered solutions align with enterprise architecture, security requirements, and business objectives.
• Partner with stakeholders to evaluate platform capabilities and future-state technology strategies.

🎯 What You Bring

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related field.
• 8+ years of experience in Technical Product Management, Enterprise Program Management, Business Analysis, Technology Consulting, or related disciplines.
• Proven experience leading enterprise-wide and cross-functional strategic initiatives.
• Experience partnering with Engineering, Architecture, Data, Infrastructure, Security, and Operations teams.
• Strong understanding of Agile delivery, program governance, organizational change management, and modern technology delivery methodologies.
• Exceptional communication, facilitation, technical writing, and documentation skills.
• Experience creating architecture documentation, system integration documentation, executive communications, and enterprise process models.
• Experience developing and maintaining Mermaid diagrams and Markdown-based technical documentation.
• Strong analytical, strategic thinking, and problem-solving capabilities.

Preferred Qualifications

• Experience within FinTech, Lending, Banking, Financial Services, SaaS, or Technology organizations.
• Experience supporting enterprise transformation and modernization initiatives.
• Familiarity with Salesforce, Encompass, Microsoft Azure, Microsoft Fabric, and enterprise platforms.
• Experience with APIs, integrations, event-driven architectures, and enterprise application ecosystems.
• Experience with Mermaid, PlantUML, C4 Modeling, Lucidchart, Visio, Miro, or similar architecture tools.
• Experience implementing Documentation-as-Code practices.
• Experience leveraging Generative AI to create technical documentation, process models, and solution designs.
• Familiarity with enterprise architecture frameworks and operating models.

📆 A Day in the Life

Your day may include:

• Facilitating executive and stakeholder meetings focused on strategic initiatives.
• Gathering business requirements and translating them into actionable plans.
• Creating architecture diagrams, process models, workflows, and technical documentation.
• Coordinating delivery efforts across multiple teams and departments.
• Managing risks, dependencies, timelines, and organizational priorities.
• Supporting AI initiatives, automation projects, and modernization programs.
• Evaluating technology vendors, platforms, and integration opportunities.
• Preparing executive-level communications, project updates, and governance materials.
• Driving organizational alignment across business and technology teams.

💼 Worksite

Fully Remote

This role operates in a highly collaborative environment that spans Product, Technology, Data, Architecture, Security, Operations, Innovation, and Executive Leadership.

• Frequent interaction with senior leaders and cross-functional stakeholders.
• Ability to manage multiple enterprise initiatives simultaneously.
• Strong emphasis on documentation, communication, strategic planning, and execution.
• Reasonable accommodations available as needed.

💰 Compensation & Benefits

• Competitive Base Salary $149,200 - $186,500 
• Annual Performance Incentive Opportunities
• Comprehensive Medical, Dental, and Vision Coverage
• 401(k) Program
• Paid Time Off and Company Holidays
• Professional Development and Leadership Growth Opportunities
• Exposure to Enterprise AI, Digital Transformation, and FinTech Innovation Initiatives
• Access to modern technology tools and collaborative work environments

🌟 Core Competencies

Enterprise Leadership

• Enterprise Program Management
• Organizational Alignment
• Executive Stakeholder Management
• Governance and Decision Management
• Strategic Planning
• Business Capability Mapping

Technical Acumen

• Enterprise Architecture Awareness
• Systems Thinking
• API and Integration Architecture
• Platform Strategy
• Data Modeling and Information Flows
• Enterprise System Mapping
• Mermaid Diagram Development and Diagram-as-Code Practices
• Architecture Documentation and Technical Design Review
• AI and Machine Learning Fundamentals
• Generative AI and Agentic AI Concepts
• AI Governance and Responsible AI Principles
• RAG, Vector Databases, AI Platforms, and Emerging AI Technologies
• Ability to Translate Enterprise Problems into Technology Solutions

Delivery Excellence

• Cross-Functional Program Leadership
• Risk and Dependency Management
• Organizational Change Management
• Release Coordination
• Program Governance
• Continuous Improvement

Communication & Influence

• Executive Communication
• Technical Writing
• Workshop Facilitation
• Consensus Building
• Negotiation and Conflict Resolution
• Change Leadership

📈 Success Measures

Within the first 12 months, the successful candidate will:

• Establish enterprise standards for strategic initiative documentation.
• Implement Documentation-as-Code practices using Markdown, Mermaid, and version-controlled repositories.
• Improve visibility and governance across enterprise initiatives.
• Successfully coordinate delivery of multiple cross-functional strategic programs.
• Create enterprise architecture and process visualizations that improve organizational alignment.
• Reduce execution friction between business and technology teams.
• Identify and document high-value AI and automation opportunities.
• Support successful delivery of enterprise modernization and transformation initiatives.
• Improve onboarding, knowledge transfer, and organizational transparency through scalable documentation practices.

🧪 Technical Assessment Requirement

Candidates should be prepared to demonstrate:

• Enterprise initiative planning and governance.
• Product Requirements Document (PRD) creation.
• Executive communication and stakeholder management.
• Mermaid diagram authoring and Diagram-as-Code practices.
• Enterprise architecture and process modeling.
• Cross-functional dependency management.
• AI use case evaluation and documentation.
• Ability to create and explain enterprise architecture, integration, workflow, and operating model diagrams.

🌈 Equal Opportunity for All

At eLEND, we are committed to fostering a diverse, inclusive, and innovative workplace where every employee can thrive. Employment decisions are based on qualifications, experience, performance, and business needs. We provide equal employment opportunities for all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.