This opportunity follows a hybrid schedule. Onsite Tuesday, Wednesday Thursday in the following locations: Malvern, PA.

Duties:

• Oversee daily tax-withholding operations supporting retail brokerage client accounts. 
• Manage processes and provide oversight to ensure regulatory and service level objectives are consistently achieved. Understand unique rules applicable to Broker Dealer business related to required filings from tax agencies.
• Ensure regulatory, compliance, and service-level objectives are consistently achieved. 
• Monitor automated withholding processes and identify, investigate, and resolve exceptions or operational issues. 
• Support oversight of IRS B-Notice programs, including client resolution activities related to backup withholding requirements. 
• Assist with foreign withholding and non-resident alien (NRA) tax processes, including W-8 documentation requirements. 
• Support levy-processing activities requiring coordination across clients, taxing authorities, and internal business partners. 
• Facilitate and maintain operational controls, ensuring appropriate documentation and evidence are completed accurately and on time. 
• Analyze operational risks and proactively identify opportunities for process improvements and increased efficiency. 
• Partner with Tax Oversight, Compliance, Legal, Enterprise Risk Management, technology teams, vendors, and business stakeholders to ensure accurate execution of tax-related activities. 
• Support testing, validation, and implementation of process and system enhancements. 
• Resolve complex client and operational issues with sound judgment and attention to risk. 
• Operate as a trusted resource for complex issues and serve as a bridge between individual contributors and management. 

Required Qualifications: 

• Undergraduate degree or equivalent combination of training and experience. 
• Minimum of three years of related experience. 
• Strong analytical and problem-solving skills. 
• Demonstrated ability to learn and apply complex concepts, processes, or systems. 
• Effective verbal and written communication skills. 
• Proven ability to manage detail-sensitive work accurately under time constraints. 
• Experience working independently and exercising sound judgment. 
• Ability to adapt to changing priorities in a dynamic operational environment. 

Preferred Qualifications: 

• Experience within financial services, brokerage operations, banking operations, tax operations, compliance, audit, risk, or other regulated operational environments. 
• Familiarity with tax-withholding processes, B Notices, backup withholding, W-8 documentation, foreign withholding, or levy processing. 
• Experience supporting controls, audits, compliance activities, or risk management programs. 
• Process improvement experience, including Lean Management methodologies. 
• Experience working with cross-functional stakeholders across complex organizations. 
• Knowledge of systems, workflows, and operational controls. 

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.