Remote Software Field Service Engineer 
 
Together, we can beat cancer. 

At Siemens Healthineers, we bring together the world’s best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.  

We are looking for a Software Field Service Engineer working in the Varian business line and if you want to be part of this important mission, we want to hear from you. 

The role is the primary contact for customers and responsible for troubleshooting, technical guidance and general IT and system support throughout NRB (Nordic and Baltics).  The Jobholder can be based in either Finland, Denmark, Sweden or Norway.
 
The role requires a proactive and customer-orientated service-minded attitude, excellent analytical thinking and problem-solving skills and a systematical and structured mindset. 

Responsibilities: 

• Assist, troubleshoot and provide technical guidance and support. 

• Ensure detailed records of service work are correctly entered into the company information systems and ensure accurate updated customer information is available to other Varian parties. 

• Track support issues, bugs and feature requests, working with the escalation team and developers as needed. 

• Collaborate with colleagues throughout the world for troubleshooting, upgrades and projects. 

• Interact with customers via both on-site visits as well as remote to assist with troubleshooting and resolving issues. 

• Update documentation in our Knowledge Base with technical guides and tips. 

• Maintain a high degree of professional knowledge and safety consciousness according to Siemens Healthineers guidelines and perform activities under the safest working conditions. 

• Occasionally participate on-site for installation of our IT systems throughout the region. 

• Occasionally travel to customer sites for preventive maintenance and troubleshooting. 

Experience and skills: 

• Strong customer service skills, written and verbal communication skills, and customer empathy demonstrated by previous successful experience in a similar role, ideally within Medical Device or Technology. 

• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field. 

• Practical and advanced knowledge of Microsoft technologies such as Internet Information Services (IIS), SQL Server, SharePoint, Active Directory and Registry. Certification preferred. 

• Understanding of PowerShell scripts and experience in the usage. 

• Practical and advanced knowledge of Windows based computer architecture, including server and desktop operating systems and the relations to advanced software applications. 

• Solid understanding of networking architectures and principles. 

• Preferably you have knowledge of Parallels and Citrix XenApp technology and virtualization techniques. 

• Sound knowledge and troubleshooting skills in both hardware and software products. 

• Knowledge of IT service management concepts and frameworks such as ITIL. 

• English is the primary language used within our company. Therefore, written and verbal English proficiency is a requirement as well as one of the Nordic languages. 

• Bachelor’s degree in computer science or several years of experience from an international company solving IT problems for external customers. 

What we offer: 

• The opportunity to work for a company that is invested in making a difference and invested in its people. 

• Being part of a highly motivated team. 

• A fair and competitive compensation package 

Research shows that some candidates may hesitate to apply unless they meet every requirement. If this role interests you and you believe you have the potential to succeed, we'd love to hear from you

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