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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

SVP, Multi-Family - Property & Asset Management - JLL

JLL is seeking a dynamic SVP, Multi-Family - Property & Asset Management to drive the development of strategy and the execution of business plans within a portfolio of institutionally owned assets across Canada. As the SVP, you will work closely with a team of Property Directors and Property Managers to elevate operational practices, service standards, revenue growth, and compliance with our institutional quality procedures and governance.

What your day-to-day will look like:

• Work with client asset and portfolio managers to develop, refine and execute client investment strategies for a geographically diverse portfolio of multi-family assets.
• Lead discussion with client asset and portfolio managers on the latest in market trends, competitive positioning and technology innovations in the multi family industry
• Work with your team to develop and manage individual site budgets and business plans, including client investment objectives, compliance goals, marketing positioning, staffing, asset quality, and financial targets. Accountable for established goals through regular portfolio reviews, analysis of financial, market, and operational reports, and oversight of corrective action plans to drive results.
• Provide strategic oversight of annual marketing plans and budgets developed in partnership with the property management and regional Marketing teams for each property. Maintain deep expertise in market dynamics and competitive positioning across all sub-markets within the portfolio.
• Drive client satisfaction and retention through strategic reporting and proactive communication on property performance, serving as an escalation point, responding promptly and with urgency to client and owner concerns, questions and requests.
• Conduct regular site visits to evaluate market-ready units, rent positioning, delinquencies, and lease renewals. Ensure each property's appearance and physical condition meet company and owner standards, and communicate capital needs to maintain the physical upkeep of each property in the portfolio.
• Provide leadership training, coaching and mentorship to property managers and onsite associates. Participate in hiring for key positions. Oversee the full employment lifecycle for direct reports and ensure appropriate staffing structures across the portfolio.
• Support new business development efforts by contributing to client preparation, pitch calls, and in-person presentations to prospective clients and owners.
• Build and maintain strong relationships with clients, residents, prospective residents, vendors, and colleagues, communicating in a courteous and professional manner at all times. Resolve resident issues that cannot be managed at the site level.
• Ensure compliance with all local and federal laws and training to reinforce compliance culture.
• Assist with special projects and and initiatives as assigned by leadership.

Required Qualifications:

• Ten (10) or more years of progressive experience in properly management, including experience at the VP or Regional Director level
• Proven experience providing a strong foundation across all aspects of property management
• Proven track record building and leading high-performing teams across multiple sites
• Demonstrated success developing, overseeing and maintaining budgets with P&L accountability
• Strong executive presence with experience managing client and owner relationships at a senior level
• Experience with property and database management software, and proficient knowledge of Microsoft Outlook, Excel, and Word

Preferred Qualifications:

• A relevant bachelor's degree is considered an asset
• Fluency in French an asset

Location: On-site in Toronto, ON

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.