At Sun Life, we’re driven by our Purpose: helping our  Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.  

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

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Title: Client Service Administrator — Payout Annuities

Location: Montreal or Waterloo

Hiring Manager: Michael Belanger

Number of positions: 1

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our clients and communities while building the skills and experience that allow you to grow in a meaningful and rewarding way.

As a member of the Payout Annuity team, the incumbent will be responsible for the administration of defined benefit (DB) pension plans, as well as managing ongoing services to plan sponsors and member requests.

What will you do?

• Support our efforts to locate missing contract holders
• Process member requests and transactions
• Support sponsor and payment reconciliation activities
• Complete follow-ups related to missing member information

What do you need to succeed?

• Analytical and problem-solving skills
• Expertise in managing high volumes of data in Microsoft Excel
• Excellent customer service skills
• Strong organizational, prioritization, planning and time-management skills
• Strong communication skills and ability to communicate proactively when needed
• High attention to detail and ability to produce quality work
• Ability to manage stress in a fast-paced, high-pressure environment

What’s in it for you?

• A friendly, collaborative and inclusive culture where you are valued as an innovator and trusted partner
• An environment focused on continuous learning and improvement
• We’re honoured to have been recognized as one of the best workplaces in Canada for 2022 by Great Place to Work® Canada

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate, and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those who would like to receive job postings in an alternative format, may send a request by email to [email protected]

At Sun Life, we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process, depending on the requirements of the role and individual needs.

• We thank all applicants for their interest in this position. Only those selected for an interview will b

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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