Why Homes Alive Pets?

This isn't your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our employees, our communities – and the people who keep everything running behind the scenes.

Job Title

Store Manager

Direct Report

Regional Manager

Department

Store Operations

Location

1539 Kenaston Blvd, Winnipeg, MB R3P 2N3

Summary

The Store Manager is responsible for the day-to-day operations and overall performance of their Homes Alive Pets store, leading a team of approximately 12-18 staff. The Store Manager sets the tone for an exceptional guest experience, builds a strong and accountable team, and ensures their store runs efficiently from the sales floor to the back room.

This is a hands-on, on-the-floor leadership role. You'll spend the bulk of your time with your team and your guests, including coaching team members, jumping in wherever it's needed, and creating an exceptional experience for our guests.

Qualifications

• 5+ years of management experience in retail, grocery, or restaurant.
• Valid Class 5 driver's licence (or provincial equivalent).
• Emergency First Aid & CPR-AED certification. If not already held, this must be obtained by the end of the 3-month probationary period. Homes Alive Pets covers the cost of certification and renewal for active Store Managers.
• Familiarity with point-of-sale (POS) systems is an asset; we currently use RMH.
• Equipment certifications (e.g., ARPAC WAVE, Stacker) are provided on the job as needed; no prior certification required.

Core Competencies

• Demonstrated Leadership: ability to coach and develop people to succeed and flourish in their roles.
• Guest-First Mindset: a genuine drive to deliver an exceptional guest experience and build that same mindset in your team.
• Strong Business Acumen: know-how to grow and develop the business through effective prioritization and critical thinking.
• Resilience: ability to remain calm and lead confidently through high-stress or high-volume situations.

Behaviour & Skills

• Excellent time management & organization.
• Excellent attention to detail.
• Excellent teamwork & collaborative abilities.
• Excellent customer service.
• Experience managing inventory & merchandising.
• Trustworthy, with a positive, solutions-oriented attitude.

Job Responsibilities

Top Priorities

• Deliver an exceptional guest experience in every interaction, and set that standard for your store's culture.
• Lead, coach, and develop your team, including hiring, training, scheduling, and delegating responsibilities across Assistant Managers, Guest Service Representatives, Receivers, Stockers, and (where applicable) Overnight Stockers.
• Drive achievement of store KPIs, including sales targets, labour %, guest experience, and product facing & availability.
• Ensure high-quality presentation of floor inventory, including making sure product is organized and fully stocked.

Team Leadership & People Management

• Hire, onboard, and train new staff.
• Conduct performance reviews and wage reviews.
• Manage accountability and discipline, including terminations when necessary, in line with company process.
• Build and maintain a positive, motivated store culture where staff want to grow and do their best work.

General Responsibilities

• Record inventory shrinkage and complete write-off documentation.
• Manage customer returns and submit credits to head office.
• Oversee accuracy of sales tags, signage, and promotions.
• Oversee warehouse management, including ensuring inventory is organized.
• Perform annual store inventory reviews.
• Other reasonable duties as identified by the Regional Manager.

A Day in the Life of a Store Manager

Each day as a Store Manager is dynamic and unique. A typical day begins with opening the store and checking in with staff to make sure everything is running smoothly. From there, you'll likely spend time reviewing the sales floor, making sure the store is fully stocked and set up to perform. Throughout the day, you're on the floor supporting guests, answering questions, and helping your team deliver a great experience. You'll also handle staff scheduling, implement marketing and sales plans, coach and train team members, and step in wherever your store needs you most.

Schedule

• Full-time (40 hrs/week); Tuesday to Saturday is the standard schedule.
• Evening, weekend, and holiday coverage may be required as needed.
• Training at another store location in another province may be required for 1-3 weeks.

Compensation

• $57,000 – $60,000 starting salary, commensurate with experience.
• Quarterly store performance bonus based on achievement of store targets.

Benefits.

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Staff discount

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