Job Description

Business Analyst (BA) – Digital Quality & Lab Instrument Integration

The Opportunity:

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. • Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. • Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview:
Our Digital Quality & Lab Instrument Integration team operates as a strategic business partner, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and platforms that increase productivity, enable innovation, and improve compliance across laboratory and manufacturing environments.
The Business Analyst (BA) will serve as the primary liaison between business stakeholders and technical teams, translating laboratory, quality, and operational needs into clearly defined, testable, and traceable requirements. The BA ensures that integration solutions delivered through platforms such as Scitara DLX, Empower, BIOVIA, MODA, GLIMS, and LabX align to business objectives, regulatory expectations, and end-user workflows.
This role has accountability for requirements lifecycle management, business process definition, and ensuring alignment between intended business outcomes and delivered system functionality.

Key Responsibilities:

• Lead stakeholder interviews, workshops, and working sessions to elicit business needs, pain points, and desired outcomes.
• Analyze current-state and future-state business processes and define optimized workflows aligned to digital and integration strategies.
• Author and maintain requirements artifacts, including:
o Business Requirements Documents (BRDs)
o Functional Specifications
o User Stories, Use Cases, and Process Flows
• Define clear test cases, acceptance criteria and support UAT planning and execution.
• Facilitate requirements reviews, ensuring requirements are robust.
• Maintain requirements traceability through design, testing, validation, and deployment.
• Support validation activities by ensuring business intent is accurately represented and testable.
• Partner closely with Technical Analysts/Developers and Testers to ensure feasibility, alignment, and quality delivery.
• Operate effectively in a highly matrixed, fast-paced, global environment.
Education & Qualifications
• Bachelor’s degree (preferred fields: Engineering, Science, Computer Science, Information Systems, or related discipline).
• 5+ years of experience as a Business Analyst in regulated environments (pharmaceutical, life sciences, or manufacturing preferred).
• Demonstrated experience working within SDLC and validation frameworks (GxP, cGMP).
• Strong understanding of lab operations, quality systems, or laboratory informatics.
• Excellent written, verbal, and facilitation skills.
• Ability to work independently and influence across organizational boundaries.

Preferred Experience
• Experience supporting lab systems (Empower, BIOVIA, MODA, GLIMS, Scitara DLX).
• Familiarity with change control processes (e.g. Veeva) and digital SDLC (e.g. Kneat).
• Experience with digital workflows, data integrity, and compliance-driven implementations.
• Hands-on experience with Jira, Confluence, and requirements traceability tools (e.g., Xray).

What Success Looks Like

Within 6 Months
• Independently leads requirements gathering for at least three active instrument integration or digital workflow initiative.
• Delivers high-quality, testable requirements that are adopted by development and testing teams with minimal rework.
• Establishes clear traceability between business objectives, requirements, data map & flows, and test cases.
• Effectively supports UAT, ensuring business acceptance criteria are validated.
• Builds trusted relationships with key business and technical stakeholders.

Within 12 Months
• Serves as a go-to BA for complex, cross-system integration initiatives.
• Demonstrates measurable improvements in business outcomes (e.g., reduced manual steps, improved data integrity, streamlined workflows).
• Proactively identifies process improvement opportunities and influences solution direction.
• Mentors junior analysts and contributes to BA standards, templates, and best practices.
• Is recognized as a key contributor to successful, compliant digital lab transformations.

Who we are
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Required Skills:

Asset Management, Benefits Management, Business Processes, Business Relationship Building, Business Requirements Documentation (BRD), Change Control Processes, Computer Science, Data Integrity, Foster Innovation, Integration Strategies, Laboratory Informatics, Management System Development, Manufacturing Environments, Product Management, Requirements Management, Stakeholder Interviews, Stakeholder Relationship Management, Strategic Planning, System Designs, Working Independently

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

09/30/2026

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