Job Description:

ServiceNow SAM Pro Administration

• Administer, configure and maintain the ServiceNow SAM Pro application.
• Manage SAM Pro configurations supporting business and operational requirements.
• Maintain software models and support normalization-related technical activities.
• Manage and deploy SAM Pro publisher/content packs.
• Monitor SAM Pro scheduled jobs and troubleshoot failures.
• Administer users, roles, groups and application access.
• Maintain SAM Pro workflows, business rules and scripts where required.
• Develop and maintain SAM reports and dashboards.
• Monitor overall SAM Pro application health and resolve technical issues.

Integration & Discovery Support

• Monitor and troubleshoot integrations and SAM data feeds.
• Support discovery-source troubleshooting affecting software inventory.
• Troubleshoot data import and integration failures.
• Support APIs and connectors used by the SAM ecosystem.
• Work with the appropriate platform/infrastructure teams on MID Server-related dependencies.
• Investigate data-flow issues between discovery/inventory sources and SAM Pro.
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• Partner with SAM Operations to investigate technical issues affecting reconciliation and ELP results.
• Troubleshoot software installation, discovery, normalization and model-related data issues.
• Support inventory and entitlement data-quality remediation.
• Support technical execution for bulk data imports and corrections.
• Identify technical root causes for discrepancies impacting SAM reporting and reconciliation.

Platform Change, Upgrade & Release Support

• Support SAM Pro upgrade planning and testing.
• Perform impact analysis and regression/UAT support for SAM Pro changes.
• Coordinate deployment of approved technical changes.
• Support publisher-pack upgrades.
• Troubleshoot production defects following releases.
• Ensure production changes follow established change-management and segregation-of-duties controls

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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