Job Description:

Experience & Qualifications:

Language: Fluent in English, both verbally and written

ServiceNow SAM Pro Administration

• Administer, configure and maintain the ServiceNow SAM Pro application.
• Manage SAM Pro configurations supporting business and operational requirements.
• Maintain software models and support normalization-related technical activities.
• Manage and deploy SAM Pro publisher/content packs.
• Monitor SAM Pro scheduled jobs and troubleshoot failures.
• Administer users, roles, groups and application access.
• Maintain SAM Pro workflows, business rules and scripts where required.
• Develop and maintain SAM reports and dashboards.
• Monitor overall SAM Pro application health and resolve technical issues.

Integration & Discovery Support

• Monitor and troubleshoot integrations and SAM data feeds.
• Support discovery-source troubleshooting affecting software inventory.
• Troubleshoot data import and integration failures.
• Support APIs and connectors used by the SAM ecosystem.
• Work with the appropriate platform/infrastructure teams on MID Server-related dependencies.
• Investigate data-flow issues between discovery/inventory sources and SAM Pro.
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• Partner with SAM Operations to investigate technical issues affecting reconciliation and ELP results.
• Troubleshoot software installation, discovery, normalization and model-related data issues.
• Support inventory and entitlement data-quality remediation.
• Support technical execution for bulk data imports and corrections.
• Identify technical root causes for discrepancies impacting SAM reporting and reconciliation.

Platform Change, Upgrade & Release Support

• Support SAM Pro upgrade planning and testing.
• Perform impact analysis and regression/UAT support for SAM Pro changes.
• Coordinate deployment of approved technical changes.
• Support publisher-pack upgrades.
• Troubleshoot production defects following releases.
• Ensure production changes follow established change-management and segregation-of-duties controls

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Skillset

• 8–12 years overall IT / ServiceNow experience
• Strong hands-on experience administering ServiceNow SAM Pro
• Strong understanding of SAM Pro architecture and configuration
• Software models and normalization
• Discovery and software installation data
• Entitlements and reconciliation
• Scheduled jobs , Data imports, Integrations and APIs
• Reports and dashboards
• User/role/access administration
• Experience troubleshooting ServiceNow/SAM Pro production issues
• Understanding of CMDB and Discovery concepts
• Ability to analyze technical SAM Pro issues independently
• Good understanding of Software Asset Management processes
• Strong troubleshooting, documentation and stakeholder-management skills

Preferred Skills

• ServiceNow Certified System Administrator (CSA)
• ServiceNow SAM-related certification/accreditation
• ServiceNow Discovery / CMDB knowledge
• IntegrationHub/API/integration experience
• ITIL Foundation
• Exposure to enterprise inventory sources such as SCCM, Intune, ServiceNow Discovery and Tanium, which are also reflected in your previous SAM Admin JD. [SAM Admin JD | Outlook]
• Knowledge of major software publishers such as Microsoft, Oracle, IBM, SAP, VMware/Broadcom and Adobe

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