Position Title: Specialist, Quality Improvement

Department: Quality Improvement
Reports to: Manager, Quality Improvement
Location: Remote

Schedule: Mon - Fri, 9 AM - 5 PM ET
Pay Range: $27.47/hr. - $50.49/hr

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high-quality services and support, when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

The Quality Improvement (QI) Specialist is responsible for coordinating all of the designated program's proactive, quality improvement efforts. The QI Specialist assists and collaborates with the QI Manager to conduct quality improvement activities for the the program to ensure that all centers are performing optimally. The QI Specialist coordinates internal quality improvement efforts related to all program activities. This position requires frequent interaction with 988 Lifeline network centers and leaders in the suicide prevention and crisis center communities.

Duties/Responsibilities:

• Assist with the development, coordination, and implementation of a formal quality improvement plan across a large network of crisis centers to achieve quality improvement goals
• Support with monitoring internal QI activities and ensure adherence to all funder and agency QI goals; ensuring all deliverables are met
• Support with ensuring all QI/Outcome reports for external funders/stakeholders (SAMSHA; Vibrant QI Report; Board Reports, Committee Reports, etc.) are completed promptly
• Assist with monitoring, analyzing, and reporting on performance, and support with developing strategies for improvement
• Coordinate and support with leading regular program QI meetings to review program outcomes/deliverables/KPIs
• Collaborate with other departments to develop proactive QI activities to ensure member crisis center’s compliance with contracted Lifeline operational and clinical KPIs
• Conducts analysis and investigation of claims/complaints/grievances against their organization or crisis centers, including failure to adhere to recommended best practices or mandated policies and procedures
• Conducts data collection, utilizing analysis and measurement skills to set key performance indicators and measure progress
• Works cohesively alongside a team of Quality Improvement Specialists
• Prepares written reports, assembles data, and develops charts and graphs representing key performance indicators and other data
• Performs other duties/responsibilities, as assigned, within the scope of the position.

Required Skills/Abilities:

• Strong analytical skills; ability to problem-solve
• Intermediate to advanced knowledge of Microsoft Office and Google Suite
• Basic knowledge of contact center data and analytics
• Ability to be effective in a fast-paced, ever-changing work environment
• Exceptional attention to detail with effective time management and organizational skills
• Strong presentation and public speaking skills
• Ability to work cooperatively and effectively with others
• Strong customer-service orientation
• Project development, management, and implementation

Required Qualifications:

• Bachelor's Degree required, Master's degree preferred in Healthcare, Public Health or Social Sciences
• Prior experience at a crisis center or an interest in mental health/suicide prevention, familiarity with the nonprofit sector preferred.
• Experience with compliance and quality improvement activities and data analysis preferred.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time
• Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Will frequently communicate over video calls with internal and external stakeholders

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.