Job Title

Job Description Summary

Job Description

About the Role:

• Lead the shift team, allocate duties, and maintain required operational coverage across the live critical environment
• Manage shift handover, logs, alarms, outstanding issues, isolations, defects, vendor work, and customer activity across the site
• Ensure continuous monitoring, routine inspections, and physical verification of critical electrical, mechanical, cooling, fire, and controls systems
• Coordinate permits, MOPs, risk assessments, contractors, and OSE suppliers to support safe live work execution
• Lead alarm response, incident coordination, troubleshooting, escalation, recovery, and stabilisation during operational events
• Maintain clear incident chronology, event records, work orders, and follow-up actions from detection through closure
• Enforce safety, security, access control, and procedural compliance, including stopping unsafe or unauthorised work when required
• Coach shift technicians, support drills and competency development, and escalate unresolved operational risks to management

About You:

• 2+ years of experience leading shifts in data centres or other 24x7 critical facilities
• Technical diploma, trade licence, or engineering qualification in a relevant electrical, mechanical, or building services discipline
• Experience with critical-system monitoring, contractor coordination, incidents, and live operational work in a high-availability environment
• Strong knowledge of alarm response, incident escalation, troubleshooting, and emergency response processes
• Working understanding of MOP, SOP, EOP, permit-to-work, risk assessment, CMMS, BMS, and shift records
• Clear decision-making, handover, coaching, and stakeholder communication capability across operational teams and customers
• Japanese communication capability and working English preferred for shift coordination, escalation, and reporting
• Experience directing troubleshooting and recovery during significant critical-facility events is preferred
• Location is in Inzai, Chiba