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RESPONSIBILITIES OF THE POSITION:

• Know members, their families, and guests by name, understanding their preferences, dietary restrictions, and personal details to adapt every experience.”
• Consistently create memorable and emotional experiences for guests, elevating every visit beyond the transactional.
• Execute service following SOPs, service sequences, and checklists.
• Act as a true host in special events, wine tastings, and special dining moments, embodying the Club’s values.
• Collaborate respectfully and efficiently with colleagues, offering support and setting an example of professionalism and teamwork.
• Maintain assigned tools, equipment, and materials in impeccable condition at all times.
• Actively monitor the guest experience, addressing comments or requests promptly.
• Accurately process all orders and charges, ensuring correct member billing.
• Assist with setup and breakdown of special events, ensuring adherence to standards.
• Ensure service stations are fully stocked, clean, and organized before, during, and after each shift.
• Proactively report any operational needs, maintenance issues, or incidents noticed during service.
• Support onboarding of new team members by sharing knowledge, service culture, and best practices.
• Conduct visual inspections of assigned areas (dining room, terrace, service points) to ensure cleanliness, order, and presentation.
• Manage special requests, food allergies, and guest preferences discreetly and efficiently.
• Provide personalized suggestions based on menu knowledge and member preferences.
• Serve as a Club ambassador, actively promoting experiences, events, or venues that enhance member value.
• Actively participate in pre-shift meetings, internal trainings, and continuous improvement initiatives.
• Perform other related duties as assigned by management.

REQUIRED ATTITUDES/ BEHAVIORS  

• Deep hospitality mindset and emotional intelligence
• Exceptional personal presentation and refined body language
• Genuine care for guest satisfaction and well-being
• Flexibility and a can-do attitude
• Initiative to go beyond expectations
• Polished communication and service etiquette
• Passion for food, wine, and elevated guest experiences

REQUIRED EXPERIENCE, ABILITIES, and/ or SKILLS

• Minimum 3 years of proven experience in fine dining restaurants, five-star hotels, or private clubs.
• Basic knowledge of food and beverage techniques, wine pairing, and formal service etiquette.
• Previous silver service experience is a plus.
• Conversational English proficiency at B2-C1 level, with the ability to engage fluently with international members.

COMPETENCIES FOR SUCCESS IN THE ROLE

• Effective Communication – Ability to clearly express ideas and listen actively, adapting to different member profiles to provide personalized service.
• Teamwork – Fosters a collaborative spirit and cooperates with other departments to ensure a seamless member experience.
• Conflict Resolution – Handles unexpected situations calmly, diplomatically, and professionally, seeking solutions that enhance the guest experience.
• Excellence Orientation – Consistently pursues continuous improvement in service while maintaining high-quality standards.

REQUIRED EDUCATION

• Completion of high school is mandatory.
• Technical training or coursework in hospitality, gastronomy, food & beverage service, or wine studies is highly valued.
• Certifications in customer service or fine dining etiquette are considered an asset.

HEALTH AND SAFETY NEEDS

• Ability to stand for extended periods (over 5 hours).
• Ability to lift up to 20 kg.
• Work in environments with temperature changes (hot/cold, indoor/outdoor).
• Constant physical mobility and multitasking.
• Occasional exposure to cleaning chemicals.
• Use of potentially hazardous tools and equipment (e.g., knives, ovens, warmers).

About Us

About the Project - Zapotal Beach Club

Zapotal Golf & Beach Club is located on the North Pacific shore of Costa Rica in the heart of the Gold Coast.  Costa Ricans are known for their Pura Vida attitude- a “pure life” with low stress, good times, and the great outdoors. Guanacaste is one of National Geographic’s five Blue Zones and retains its allure as one of the most hospitable places in the world. Members can enjoy ad-ventures on sea and land, a leisurely round on the 18-hole Tom Fazio golf course, delight in lo-cal organic meals, and indulge in a spa treatment or a workout. Take this friendliness and infuse it into a one-of-a-kind private family community, and you get pure magic. It’s the Discovery way. Our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to provide the highest level of guest service and be a part of creating memorable experiences. For more information about our club, please visit: https://zapotalbeachclub.com/

About Discovery Land Company

Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxu-ry residential private club communities and resorts worldwide. We have grown to be the prem-ier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service.

We don’t build buildings, but rather we build settings where families can create intergenera-tional memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.