Head of Talent Acquisition APAC

We are seeking an experienced Head of Talent Acquisition APAC to lead high-volume recruitment delivery across the APAC region. This role is responsible for managing a team of 5-7 Talent Partners, driving hiring performance, and executing scalable talent acquisition strategies to meet ambitious growth and workforce planning objectives.

The successful candidate will have a proven track record of delivering recruitment results in fast-paced, high-growth environments, with experience leading large-scale hiring projects, workforce ramp-ups, and recruitment transformation initiatives. This individual will combine strong operational leadership with strategic workforce planning to ensure hiring targets are achieved while maintaining an exceptional candidate and stakeholder experience.

Key Responsibilities

• Lead, coach, and develop a team of Talent Partners, creating a high-performance culture focused on quality, speed, and delivery.
• Own recruitment delivery across APAC, ensuring achievement of hiring targets and service level agreements.
• Develop and execute recruitment strategies to support large-scale, high-volume hiring programs across multiple business functions.
• Partner with senior business leaders to understand workforce requirements and translate business priorities into talent acquisition plans.
• Drive project-based recruitment initiatives, including market expansions, workforce ramp-ups, new site launches, and business transformation programs.
• Establish clear team objectives, hiring metrics, and performance standards, using data and analytics to drive accountability and continuous improvement.
• Oversee end-to-end recruitment activities, including sourcing, assessment, selection, offer management, and onboarding support.
• Build and maintain strong talent pipelines for critical and high-demand roles.
• Leverage recruitment marketing, employer branding, and sourcing strategies to attract top talent in competitive markets.
• Ensure effective use of recruitment technology, market intelligence, and reporting tools to improve hiring outcomes.
• Monitor recruitment performance, identify risks, and implement solutions to improve quality, efficiency, and time-to-fill.
• Partner closely with HR and business stakeholders to ensure compliance with local employment legislation and company policies.
• Act as a trusted advisor to leaders on talent market trends, workforce planning, and recruitment best practices.

Requirements

• 8+ years of talent acquisition experience, including significant experience managing high-volume recruitment programs.
• 5+ years of people leadership experience, with demonstrated success leading teams of recruiters and driving hiring performance.
• Proven experience managing recruitment teams of 7-10 recruiters or larger.
• Strong track record of delivering against challenging hiring targets in APAC markets.
• Experience developing and executing recruitment project strategies, workforce ramp-ups, and large-scale hiring initiatives.
• Data-driven mindset with strong analytical and reporting capabilities.
• Excellent stakeholder management and influencing skills, with the ability to engage effectively with senior business leaders.
• Strong understanding of recruitment operations, workforce planning, talent attraction, and sourcing methodologies.
• Knowledge of local employment legislation and recruitment best practices across the region
• Fluent English communication skills.
• Based in Quezon City, Philippines, or Singapore

Preferred

• Experience supporting BPO, shared services, technology, customer operations, or large-scale corporate hiring environments.
• Experience leading recruitment transformation, process improvement, or TA operating model projects.

Workplace Options

HYBRID– Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits 

You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid Time Off 

• Health card (HMO) coverage with dependents from day 1 of employment (65 years old and below for parents and 22 years old and below for children/siblings), subject to insurer´s review

• Group Term Life Insurance 

• Employee Assistance Program (EAP)  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-VK1

#LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.