This role owns the design, build, and support of ERP/TMS and integration platforms, including API, EDI, and purchase order workflows, for a global logistics and supply chain organization operating across regions. You will translate business requirements into scalable integration solutions, weighing feasibility against long-term scalability, and lead technical decisions in partnership with product owners, technical program managers, and development teams. As the primary point of contact for real-time support during US business hours, you will triage, resolve, and escalate incidents while keeping existing services stable. The role sits within a regional team supporting global operations, and combines hands-on solution design with day-to-day operational ownership of system health and reliability.
What You'll Do
Analyze business requirements and propose integration, data flow, and system-impact solutions that balance feasibility and scalability
Lead solution design and drive technical decisions in partnership with product owners, technical program managers, and development teams
Implement, test, and release system enhancements, executing prioritized backlog items alongside US-based stakeholders
Provide real-time support during US business hours as the primary contact for incident triage, resolution, and escalation
Monitor service health, manage incidents and changes, and coordinate with global teams on prioritization and major incidents
Maintain documentation and knowledge assets, and recommend improvements to systems, processes, and data quality
Core Essentials
Bachelor's degree in Computer Science, Information Technology, or a related field
5–10 years of experience in systems analysis and operations support, ideally within the logistics or supply chain industry
Hands-on experience with ERP/TMS platforms such as CargoWise or SAP
Advanced knowledge of programming and scripting languages such as XML, SQL, and Java
Experience with EDI mapping, translation, and standards such as X12 or EDIFACT, or with PO management solutions
Business-fluent English (read, write, verbal)
Willingness to work a Taiwan-based night shift schedule to support US business hours
Bonus Skills
Background in logistics, accounting, finance, or brokerage
Automation experience with RPA tools such as UiPath, or applied AI
Familiarity with IT service management (ITIL) and ticketing platforms such as ServiceNow
IT project management exposure (PMP, Agile)
