Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.
Main Duties
Manage and grow an assigned portfolio of corporate accounts by strengthening client relationships, retaining volume and revenue, and identifying cross-sell and upsell opportunities.
Monitor account performance, shipment volume, SLAs, KPIs, and revenue, proactively addressing risks and developing action plans to drive account growth.
Lead client business reviews and serve as a key point of contact, confidently presenting performance updates and addressing business concerns.
Coordinate with Operations, Finance, and other internal teams to resolve client concerns, claims, disputes, and payment-related issues.
Support the Relationship Manager through account reporting, onboarding activities, internal alignment, and mentoring of junior Relationship Executives.
Qualifications
Bachelor's degree in Business Administration, Sales, Marketing, Business Management, or a related field.
At least 5 years of relevant experience in Account Management, Relationship Management, Stakeholder Management, or Client Coordination.
Experience managing corporate, enterprise, or mid-to-large accounts is preferred.
Proven ability to manage client relationships and drive cross-sell/upsell opportunities.
Strong communication, negotiation, analytical, and stakeholder management skills.
Confident in presenting business performance and addressing client concerns.
Experience in logistics or e-commerce is preferred.
Proficient in Microsoft Office and comfortable working with data and reports.
Strong ownership, customer orientation, and leadership potential.
Willing to attend client meetings/visits and work extended hours when necessary.
Proficiency in Mandarin is a plus.
