At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.

What We Do...

Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.

That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.

About the Senior Product Manager role...

Build the future of agentic hotel commerce. Imagine a hotelier setting a goal, working with intelligent agents to turn it into action, and staying confidently in control. As an AI Product Manager you will shape how that future looks, feels and works, bringing the clarity and care of the best consumer grade products to complex hotel workflows.

SiteMinder helps hoteliers attract, reach and convert guests online. We are building smaller, highly capable product teams that own customer value, adoption and commercial outcomes from discovery through operation.

Our product philosophy is Powerfully simple. We expand the depth and breadth of what our products can do while keeping them intuitive and easy to use. Every new capability should help hoteliers achieve more without adding unnecessary complexity to their work.

You will work on meaningful hotel problems with direct access to customer evidence and the opportunity to influence what we build and how we build it. We value clear judgement, strong craft and the ability to turn ideas into measurable results.

Bring examples of work you personally shaped, what changed for customers and what you learned. Our interviews explore that evidence and include a focused practical exercise. Sanitised examples are welcome.

Great technology becomes a meaningful business when customers discover it, reach value and choose to keep using it. Imagine a hotelier setting a goal and working with intelligent software to achieve it while staying confidently in control. You will personally build and test the growth experiences that make this future approachable, from personalised onboarding and first value to adoption, monetisation and expansion. Bring the behavioural insight and simplicity of the best consumer products to the realities of running a hotel.

What you'll do...

• Own Little Hotelier’s product-led growth roadmap and outcome scorecard across acquisition, onboarding, first value, paid conversion, adoption, retention and expansion. Prioritise the strongest opportunities and recommend what to scale, change or stop based on customer evidence, incremental retained net revenue and returns on growth investment.

• Analyse funnels and cohorts yourself, form hypotheses, prototype journeys and run experiments with engineering, design, data and lifecycle partners across web and LH Mobile. Build AI-enabled onboarding, personalised digital interactions and timely adoption and upgrade journeys; use behavioural insight to reduce friction and help customers realise value.

• Partner with the Head of Growth, product leadership, AI teams, Marketing and Sales to connect product experiences, lifecycle engagement, pricing and packaging to sustainable commercial outcomes. Own delivery and measurement of your growth initiatives within agreed priorities and capacity, track costs and retention alongside conversion, and turn experiment results into clear investment recommendations.

What you have...

• You are a product lead growth leader and hands-on builder. You personally use AI to turn ideas into working prototypes, experiments or usable product artefacts, test them with evidence and improve them. You learn by making, challenge established ways of working and help reinvent what excellent product work looks like with AI. Be ready to show what you built yourself, what changed as a result and how you checked the quality of AI-assisted work.

  • You have personally improved acquisition, activation, paid conversion, retention or expansion in SaaS, B2B SME or similarly self-service products. You can explain the baseline, experiment design, your contribution and sustained commercial results.

  • You can independently access and analyse data using SQL, analytical tools or AI-assisted workflows, validate the answer and combine funnel and cohort evidence with direct customer learning. You design experiments that distinguish incremental impact from launch effects and short-term conversion gains.

  • You combine commercial judgement and hands-on execution with the ability to influence engineering, design and commercial partners. You can prototype AI-enabled and personalised journeys, apply behavioural insight and explain how the work improves customer value, retained revenue and unit economics while keeping the experience simple for time-poor users.

  • Hospitality, travel, small-business operations, emerging markets, lifecycle messaging and SQL are useful. Strong transferable growth capability is welcome.

Our Perks & Benefits…

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Flexibility to work in a Hybrid model (3 days in-office)

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved

- Investment in your personal growth offering training for your advancement

Think this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.

When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.