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Senior Facilities Manager (Soft Services) – Job Description 

Job summary:  

The Senior Facilities Manager (Soft Services) is responsible for leading day-to-day facilities operations across assigned client sites, with a strong focus on soft services, service excellence, safety, compliance, financial performance, and stakeholder satisfaction. This role oversees service delivery across workplace and vendor operations, acts as the primary point of contact for facilities-related matters, and drives continuous improvement through best practices, data-driven decision-making, and strong team leadership. The role also supports JLL’s broader approach to integrated real estate management, combining workplace, property, and project management to optimize operations and create long-term value for clients.JLL’s environment emphasizes teamwork, ethics, excellence, career development, inclusion, and opportunities to build expertise and long-term careers. 

Key responsibilities:  

• Lead daily property and facility operations for assigned sites, with accountability for soft services performance, client experience, and operational continuity. 

• Implement site procedures, service standards, and performance measures, and ensure compliance with building processes and regulatory requirements. 

• Promote operational best practices and improve processes to enhance service delivery, efficiency, and workplace experience. 

• Champion a strong health, safety, and risk management culture across the site. 

• Build strong client relationships and proactively ensure expectations are met or exceeded. 

• Serve as the main point of contact for facilities-related concerns and coordinate timely issue resolution. 

• Manage site budgets, accounting activities, and financial operations with a focus on cost control and value delivery. 

• Oversee vendor and supplier performance, ensuring compliance with procurement requirements, contract scope, and quality standards. 

• Lead, coach, and develop the on-site team, fostering collaboration, accountability, trust, and high performance. 

• Support a culture aligned with JLL values and behaviors, including teamwork, ethics, excellence, curiosity, informed decision-making, and continuous improvement. 

Required qualifications:  

• Bachelor’s degree in facilities management, hospitality, business, engineering, or a related field, or equivalent practical experience. 

• Six to eight years of experience in facilities management or a related field. 

• Demonstrated experience managing soft services operations in a corporate, commercial, life sciences, or similarly complex environment. 

• Strong background in contract management, budget supervision, customer service, and stakeholder engagement. 

• Working knowledge of occupational safety requirements and site compliance practices. 

• Experience managing vendors, service levels, and workplace operations within agreed budgets and contracts. 

• Strong verbal and written communication skills, with the ability to engage confidently with clients, teams, and suppliers. 

• Proven leadership skills, including team supervision, coaching, training, and performance management. 

• Strong analytical and problem-solving skills, with the ability to resolve complex issues using data and practical judgment. 

Preferred qualifications:  

• SCEM certification or similar facilities, safety, or property-related certification. 

• Exposure to life sciences or other highly regulated operating environments. 

• Experience with property technical systems management and cross-functional site operations. 

• Familiarity with technology-enabled facilities management, including data, analytics, or smart building solutions that improve operational performance and user experience. 

• Experience working in a global, matrixed, client-facing organization with integrated service offerings across workplace, property, and project management. 

• Demonstrated commitment to developing people, supporting career growth, and building an inclusive, collaborative team culture. 

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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