Sobre este puesto de Senior Manager, B2C Operations en Automatiq
Automatiq is looking for a Senior Manager of B2C Operations to lead consumer support for our secondary ticketing business. Consumers reach us and our partners across phone, chat, email, and messaging, with questions that range from routine order help to time-sensitive issues on event day, and this role will own the quality and consistency of that experience.
You'll manage the day-to-day of an offshore support operation, working through a BPO partner to run the team, hold it to our service standards, and keep improving how it performs as volume grows. Much of the job is making an offshore team operate like an extension of Automatiq: strong training, clear escalation paths, and metrics that hold up.
Prior experience leading and scaling offshore B2C customer support teams in the secondary ticketing industry is essential for this role.
Requirements:
Qualifications:
This role is US-based and can be remote or hybrid. Periodic international travel to the offshore support site will be required.
About Us
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. Our technology suite streamlines the entire ticket resale process, from effortlessly listing tickets on multiple exchanges to dynamically adjusting prices based on market shifts, and even ensuring tickets reach event-goers promptly.
We are data-driven and customer-obsessed as we work to solve interesting and complicated challenges in a fast-growing global market. We are equally relentless in maximizing our team’s career goals and aspirations by building a company of people who share the same drive and passion. If you are looking for a culture based on great people, technical excellence, and continued growth — where your contributions and ideas really do make a difference — come join us at Automatiq!
Automatiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This position will remain open until filled. Applications are reviewed on a rolling basis.
Fair Chance Notice for California Applicants
Automatiq considers qualified applicants with arrest or conviction records. Criminal history disclosure or background checks occur only after a conditional job offer.
A criminal history may have a direct, adverse, and negative relationship with the following duties of the role:
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Access to sensitive financial and banking information, transaction data, privileged information, proprietary information, etc.
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Interactions with customers, employees, vendors, agents, and third parties.
Such a history may potentially result in the withdrawal of a conditional offer of employment. If a conviction directly related to the job raises concerns, candidates will have the opportunity to explain circumstances surrounding the conviction, provide mitigating evidence, or dispute the background report.
