Company :

Job Description : 

JOB SUMMARY

Responsible for the design, development, implementation, administration, integration, and support of the Archer Governance, Risk, and Compliance (GRC) platform and related technologies. Serves as a technical lead for Archer application development, platform configuration, infrastructure management, system upgrades, API integrations, and production support activities. Designs and develops Archer applications, questionnaires, workflows, dashboards, data feeds, and custom solutions to meet business and regulatory requirements. Leads platform installation, patching, upgrades, and maintenance activities across development, test, and production environments. Collaborates with business stakeholders, architects, infrastructure teams, and vendors to deliver scalable and secure GRC technology solutions. Provides expertise in Archer development, custom scripting, API integration, database connectivity, and system troubleshooting. Supports on-premises server environments, application performance optimization, disaster recovery preparedness, and platform governance. Ensures adherence to architecture standards, security requirements, operational procedures, and service level commitments while enabling the continued evolution of enterprise GRC capabilities.

ESSENTIAL RESPONSIBILITIES

• Defines, designs, and continuously improves business processes, risk and compliance functions through the use of technology. Develops and configures the enterprise risk, governance, compliance and business solutions that combine knowledge of particular business processes and issues, general technological options, compliance and regulatory requirements, and process facilitation techniques. Collaborates with company customers, staff, IT colleagues, and other stakeholders in identifying customer requirements, assessing impacts to other areas, considering available options, comparing costs and benefits, and recommending solutions.  Takes initiative, demonstrates a proactive mindset and is comfortable working in a highly matrixed environment.  
• Specifies and designs GRC technology systems, solutions, networks, infrastructure elements, and processes. Assists with selection of appropriate design standards, methods and tools and ensures that they are applied effectively. Evaluates and undertakes impact analysis on solution design and implementation options. Develops approach and consults with others to ensures that the system architecture balances functional, service quality and systems management requirements.  Tests and validates system configurations. Collaborates with customers and other stakeholders in order to maintain and to improve data quality.
• Works with customers to establish, conceptualize, and align expectations with a focus on GRC process automation; facilitates requirements evaluation/rationalization activities; translates customer expectations into written artifacts. Assists with preparation and monitoring of project plans, task-based budgets and milestones.  Develops, maintains and communicates project status reports to business and technical stakeholders as well as senior leadership, as needed.  Executes data access governance processes, procedures, and related review activities including user profile and provisioning process updates. 
• Performs detailed component requirements gathering and analysis, collection of customer and technology and translates these into detailed solutions/designs for implementation using selected products. Documents technical aspects of system development, configuration, testing, integration (including requests for changes, deviations from specifications, etc.), process transformation, and project management artifacts using standard templates.  Assists with upgrades, testing and other solution validation activities. 
• Communicates effectively with multiple levels of organization, assists with managing expectations of customers, partners and management. Performs customer walkthroughs, timelines and plans; design and technical walk-throughs; training; problem resolution and decision making activities.
• Maintains an in-depth and current knowledge of multiple technical aspects in area of expertise and assists with providing advice regarding GRC technology and process solutions. Assists with commercialization opportunities for future growth, as needed.
• Researches, creates, and implements novel approaches to training and education on GRC process automation, digital transformation and technology enablement.  Applies relevant technical and business strategies, policies, standards and practices to multiple work products.  Contributes to knowledge management repositories and other communities of practice.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Computer Science, Information Technology or closely related discipline

Preferred

• Master's Degree in Computer Science, Information Technology or related degree

EXPERIENCE

Required

• 5 years with Governance, Risk, and Compliance Technology, preferably with Healthcare or a Healthcare related industry
• 3 year of IT discipline, Process Improvement, and System Architecture

Preferred (any of the following)

• 5+ years of Archer administration, development, and platform configuration
• 3+ years of Archer solution design, questionnaire development, workflows, dashboards, reports, and data feeds
• 3+ years of API development and system integration (REST/SOAP)
• 3+ years of SQL development, data analysis, and troubleshooting
• 2+ years of custom application development using JavaScript, .NET, C#, or similar technologies
• 2+ years supporting Windows Server, IIS, and on-premises enterprise application environments
• Experience performing Archer installations, upgrades, patch management, and environment migrations
• Experience supporting disaster recovery, high availability, and platform resiliency initiatives
• Experience troubleshooting application, infrastructure, and integration issues across development, test, and production environments
• Experience working with Governance, Risk, Compliance, Audit, or Cybersecurity business processes

LICENSES or CERTIFICATIONS

Required

• None

Preferred (any of the following)

• Certified Information Systems Auditor (CISA)
• Certified Information Systems Security Professional (CISSP)
• Archer Certified Administrator – Expert
• Archer Certified Administrator – Specialist

SKILLS

• Experience with project management tools, methodologies, and working practices (e.g., Agile, Waterfall).
• Knowledge of business and technology processes, risk and control frameworks, and assessment methodologies, particularly as applied to healthcare (payer and provider) business processes.
• Knowledge of how to leverage technologies to drive efficient and effective GRC processes across payor/provider industries. 
• Experienced with resource and project planning capabilities, decision making skills, history of results-oriented delivery, and participation in team building across a global and diverse team of staff.
• Strong written and verbal communication skills for diverse audiences (senior management, board, peer, and team).
• Strong relationship building skills and ability to influence with and without authority in a matrixed organization.
• High capacity to think analytically, interpret information / observations, apply judgment and to assist with making effective, strategic decisions.

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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