Sobre este puesto de Senior Delivery Assurance Engineer en SentinelOne
Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Senior Delivery Assurance Engineer, you will be tasked with ensuring that our partners deliver services to our quality standards and to our customers' satisfaction, as SentinelOne Professional Services adopts a Partner-Led motion that enables and supports our partner ecosystem to deliver onboarding and best practices consulting to our customers. This role spans the Singularity platform, including Endpoint, Identity, AI SIEM, Prompt Security and CNS, so you will build a working understanding of each component to assess implementation quality against defined standards. You should possess strong technical depth and excellent communication skills.
What Will You Do?
Primary responsibilities include:
- Define and evolve the quality assessment framework and scoring rubric used to evaluate partner-led engagements, with input from product subject matter experts.
- Review selected partner-led Professional Services engagements, validating that they adhere to our standards and methodologies.
- Facilitate CSAT feedback collection and gather follow up detail from customers as appropriate.
- Document quality findings and required corrective actions; collaborate with account teams to drive resolution.
- Own and report on partner delivery quality KPIs to PS leadership.
- Use project feedback to drive iterative improvement of delivery standards, quality controls, and related documentation.
- Identify systemic delivery gaps across partners and regions and drive programmatic fixes, including training, certification requirements, and methodology updates.
- Collaborate with Partner Enablement, Partner Success, and Professional Services stakeholders to strengthen the partner-led services program and the broader partner ecosystem.
What Skills and Knowledge Will You Bring?
Ideal candidates will have:
- Field services experience: 5 or more years in a field services role (professional services, pre-sales, support, etc.), preferably in a cybersecurity-related domain.
- Proven experience with SentinelOne or similar technologies (e.g., SIEM, SOAR, EDR/XDR, identity protection, cloud security).
- Security practices: strong knowledge of security technologies, architecture, and operations, including threat handling, incident response, and SOC operations.
- Impeccable written and verbal communication skills.
- A detail-oriented and analytical approach to assessing delivery quality.
Why SentinelOne?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
Equity & Rewards
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
Time Off & Wellbeing
- Competitive leave benefits
- Gender-neutral parental leave
Insurance & Financial Security
- Private medical, dental, and vision insurance
Work Perks & Flexibility
- Global home office allowance
- Internet or mobile phone allowance
- Hybrid work model with flexible hours
Wellness & Lifestyle
- Wellness programs
Growth & Community
- In-office lunch program
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
