We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As part of the Fusion Services team, the Senior Consultant, Fusion Services will assist in developing the processes, tools, technologies, and capabilities that enable and support the effective operation of the Fusion team. This includes, but is not limited to; executing a service management capability that ensures sound strategy and decisioning for the suite of tools and technologies that support Fusion, building and executing Fusion governance activities, and delivering on strategic initiatives to build and advance the Fusion team. The Senior Consultant will exercise considerable judgement for decision making on complex issues, researching relevant data, and developing proposals and recommendations as well as coordinating resources needed to execute the work. The role analyzes situations and data using in-depth evaluation of intangibles with minimal precedent, preparing and presenting roadmap progress, issues and recommendations for resolution to internal business partners and executives. The role provides innovative, original ideas, while demonstrating CIBC values and providing support in a manner consistent with the highest quality standards and objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. 

Please Note: ***This is a 12- month contract role. ***

How You’ll Succeed

• Service Management: Assist in development and delivery of the strategy and roadmaps for a portfolio of tools and technologies that support Fusion, including workflow management, threat intelligence sources/tools, incident response platforms, and data/analytics environments. Provide clear, concise direction to associated technology projects.
• Best Practice and Continuous Improvement: Provide a cross-disciplinary perspective and ongoing focus for continuous improvement, and collaboration with partners across the enterprise. Make recommendations to business leaders to ensure alignment and enhancement of our systems, processes, and practices to current and future trends that will secure and safeguard our Bank.
• Strategic Relationship Management: Maintain an internal network and continuous engagement with CIBC’s enterprise security and fraud teams, in addition to an external network of contacts in the security/fraud industry.
• Influencing and Collaborating: Effectively leverage interpersonal skills to impact actions and decisions within and outside CIBC.

Who You Are

• You can demonstrate experience in business analysis, product management or service management, as well as working with technology teams.
• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You build trust and demonstrate discretion. You understand that effective strategies and partnerships are built on a foundation of trust.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision.
• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
• You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best. You empower and enable the team to make continuous improvement, go above and beyond, and deliver results.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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