Key Responsibilities 

• Works closely with Agents, ensuring smooth loan processing, documentation and compliance. 

• Processes loan transactions, verifying lender information, coordinating with internal teams and external parties, and maintaining operational efficiency. 

• Reviews and process loans submitted by Agent locations ensuring completeness and accuracy. 

• Acts as liaison between lending entities and Agent locations providing support and resolving queries. 

• Assists in day-to-day operations. 

• Identifies discrepancies in loan transactions, perform quality checks and escalate potential risks to appropriate teams/individuals. 

• Addresses queries regarding loan process, transactions, etc. 

• Suggest and implement enhancements to improve efficiency. 

• Ensures that all transactions assigned are handled efficiently and effectively in accordance with the applicable service agreement.