Sobre este puesto de Senior Accounts Receivable & Collections Specialist en Restaurant365
The Senior Accounts Receivable & Collections Specialist is responsible for independently managing collections activities for past-due accounts and resolving complex or escalated customer situations within established policies and guidelines. This role plays a key part in supporting accurate cash application, timely collections, and effective issue resolution across the order-to-cash cycle.
The Senior Accounts Receivable & Collections Specialist applies sound judgment to sensitive customer situations, interprets customer agreements to support collections decisions, and partners closely with internal teams to resolve issues efficiently. This role operates with a high degree of autonomy in day-to-day execution and escalates non-standard or high-risk matters as appropriate.
How you'll add value:
-
Negotiate with customers on past due amounts
-
Approve, create and enforce payment plans
-
Create & maintain process documentation for various collections strategies
-
Monitor and recommend any seriously delinquent accounts for database termination
-
Review Customer Agreements to understand where we can and should enforce our legal terms
-
Apply open credit memos to open customer invoices.
-
Process payments of various forms (credit card, ACH, checks)
-
Investigate cases and make suggestions on refund requests
-
Facilitating approved payment plans and executing new due dates in system
-
Leverage current systems to automate dunning campaigns
-
Research and suggest technologies for automation of cash processes (dunning, cash application, etc.)
-
Onboard, train, coach & mentor other team members on enterprise cash collections strategies
What you'll need to be successful in this role:
-
1+ years demonstrated A/R, accounting or financial process experience
-
Bachelor’s in business or Accounting preferred
-
Demonstrated customer service experience
-
Salesforce experience (preferred but not required)
-
Sage Intacct experience (preferred but not required)
-
Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed
-
Knowledge of SaaS companies and subscription-based revenue models
-
Understanding of GAAP principles, and internal controls
Benefits and Compensation
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
