WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. 

YOU WILL BE: 

• Create and maintain a strong Selling and Service culture

• Drives positive outcomes through objectives and measures & monitors progress & results successfully

• Constantly looking for ways to improve the way things are done & comfortable with change and challenging conventions

• Able to organize and build structural processes

• Effectively facilitate training programs and communicate training needs

• You get things done by engaging in high-level teamwork and flexing your interpersonal skills

• An inspiration leader who can problem-solve and manage effectively

• You are naturally intuitive, analytical, and creative 

• Possess a mix of creative and strategic abilities

• You possess a positive, solution-oriented, and customer-focused mindset 

• You have a strong attention to detail and ability to remain extremely organized 

• You thrive in a fast-paced environment with the flexibility to adapt to change 

• Have an eye for detail, often going above and beyond your goals to meet and exceed deadlines. 

• Proactive and innovative - able to identify and leverage opportunities to advance the team's objectives in creative, memorable ways

• Collaborative - should be able to work with peers across multiple business verticals 

WHAT YOU WILL DO:

Working closely with each Business Manager and Beauty Advisor to ensure they successfully:

• Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals

• Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results

• Maximize every appointment with a client to address their Beauty/Skincare needs and those of the client's network

• Inform clients of in-store events to enhance their experience of Saks and increase engagement

• Diagnose client spend and identify opportunities to increase engagement and wallet share

• Increase new client acquisition by leveraging various marketing tools such as clienteling, social media platforms, referrals and networking

• Ad hoc responsibilities as needed 

Business Development through Technology - Coaching your team of Business Managers and Beauty Advisors to use technology & data to drive their business, develop a growth mindset and provide a Customer Experience:

• Building their personal brand as a Beauty authority through proactive marketing and outreach.

• Strategically leveraging social media platforms to promote themselves as a Beauty influencer and broaden connections beyond client base

• Using multiple channels of technology to strengthen existing relationships and drive new client acquisition

• Using clienteling tools to stay connected with the client and make targeted recommendations based on shopping history and preferences

• Using technology to deliver 24/7 service

• Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential

Beauty Expert Development - Focusing on growing the clients beauty closet by fostering and developing a team of beauty experts comfortable to engage across all brands to meet the clients closet needs:

• Build beauty expert technical and product knowledge through SFA provided educational platforms

• Facilitate ongoing engaging and interactive intersell trainings 

• Liaison with the brands to drive big bet moments through education 

• Build partnerships throughout the store with Top Books and leadership to grow and develop business

People Management - Leading and developing your team of Business Managers and Beauty Advisors:

• Fostering an inclusive team culture

• Coaching Business Managers and Advisors to key performance drivers and expected behaviors 

• Effectively managing through performance issues

• Developing succession plan for your team’s roles and identify top talent for future opportunities 

• Focusing on recruiting top talent in local marketplace

Selling Floor Operations - Supporting the running of the day-to-day business operations within the store:

• Serves as a Management leader on the floor to help resolve client issues and support the general running of the selling floor

• Participates in Opening and Closing duties 

WHAT YOU WILL BRING: 

Required Qualifications (Minimum Requirements):

• 3+ years of management experience with comparable volume or a proven track record of success managing a selling workforce and achieving result

• Experience in the Beauty industry preferred but not required 

• Tech savvy skills

• Availability to work a flexible schedule that includes nights, weekends, and holidays

• Comfortable working in a remote environment

YOUR LIFE AND  CAREER AT SAKS FIFTH AVENUE:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

SALARY AND OTHER BENEFITS:

The starting salary for this position is between $80,000 -85,000 annually.  Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

This position is also eligible for bonus

Benefits: 

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Thank you for your interest in SFA. We look forward to reviewing your application.

 SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.