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Job Description

Job Description

Experience the power of a game-changing career   

Passionate about finding your next big opportunity? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.   

If you’re looking to grow and be inspired, as a Sales Chat Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.   

Career growth and personal development   

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.   

What you will do in this role 

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. 

As a Sales Chat Advisor on our team, you will: 

- Engage with B2B customers via live chat, email, and messaging platforms to understand their needs and recommend suitable HP products. 

- Demonstrate HP products and features via video call. 

- Convert inbound/outbound chat conversations into qualified leads and sales, helping to increase sales and market share. 

Identify upselling and cross-selling opportunities based on customer profiles. 

- Deliver excellent customer service by answering queries efficiently and confidently. 

- Maintain expert knowledge of HP’s offerings, market trends, and competitors. 

- Manage CRM records accurately, logging all interactions and pipeline stages. 

Support marketing campaigns, scriptwriting, translations, and training material development. 

- Assist with inventory reporting, merchandising, and occasional filming support, including possible after-hours tasks. 

- Handle multiple conversations professionally in a fast-paced environment. 

Your Qualifications 

We embrace game-changers from diverse backgrounds who are curious, adaptable, and committed to delivering WOW customer experiences. 

Concentrix is a great match if you: 

- Are proficient or bilingual in English

- Have 1–3 years of customer service, inside sales, or chat support experience (especially in tech or electronics). 

- Have a passion for or experience with technology and HP products. 

- Communicate with clarity and empathy—written and spoken. 

- Are confident working on camera and presenting products. 

- Are skilled with CRM tools (Microsoft Dynamics preferred) and digital sales platforms. 

- Are friendly, self-driven, positive, and comfortable working toward sales targets. 

- Are a team player who thrives in dynamic environments. 

Don’t meet every requirement? No worries. We welcome candidates from all backgrounds and encourage you to apply. We’ll do our best to match you to the right opportunity. 

What’s in it for you   

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.   

In this role, we offer benefits that help support your unique lifestyle:   

- Full-time 39 hours/week permanent contract: Monday to Friday 11:00 to 20:00 
- Salary 19.623,94 euros gross/year + up to 3.000 euros gross/year in bonus 
- Great location in Barcelona 
- Full paid training on the company and the project you'll be working on 
- Career development programs, language classes and specialized courses 

Experience the best version of you!   

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.   

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”   

Concentrix is an equal opportunity employer   

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.  
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