This role is for one of Weekday’s clients
Salary range: Rs 350000 - Rs 600000 (ie INR 3.5 - 6 LPA)

Min Experience: 2+ years
Location: Mumbai, Maharashtra, India
JobType: full-time

We are looking for a confident, customer-focused, and service-oriented Retail Sales Associate to join a premium home and lifestyle retail business. The role is ideal for someone who enjoys engaging with customers, understands the importance of personalised service, and can deliver an exceptional in-store shopping experience.

The stores are designed to offer more than just products—they provide an immersive brand experience centred around design, quality, and customer relationships. As a Retail Sales Associate, you will be the face of the brand, helping customers explore the product range, understand their options, and make informed purchasing decisions through consultative selling.

The ideal candidate will have prior experience in premium or luxury retail, excellent communication skills, and a strong motivation to achieve sales targets while building long-term customer relationships.

Requirements

Key Responsibilities

1. Customer Experience and Relationship Management

• Deliver a warm, personalised, and premium customer experience from the moment customers enter the store.
• Engage customers in meaningful conversations to understand their preferences, requirements, lifestyle, and purchase intent.
• Provide thoughtful product recommendations and guide customers towards solutions that align with their needs.
• Build lasting customer relationships to encourage repeat purchases, referrals, and brand loyalty.
• Handle customer queries, concerns, and feedback with patience, empathy, and a solution-oriented approach.
• Support customer follow-ups and clienteling initiatives to strengthen engagement beyond the initial store visit.

2. Sales and Business Development

• Drive sales through assisted, consultative, and solution-oriented selling rather than transactional interactions.
• Consistently achieve individual sales targets, productivity goals, and other assigned performance metrics.
• Identify opportunities to recommend complementary products and enhance the overall customer purchase experience.
• Communicate product features, benefits, quality, design, and differentiators confidently.
• Contribute to store-level sales performance through proactive customer engagement and effective conversion strategies.

3. Product Knowledge and Brand Representation

• Develop a strong understanding of the home and lifestyle product portfolio, including product features, materials, design elements, and benefits.
• Stay informed about new launches, product updates, and relevant design and lifestyle trends.
• Represent the brand professionally through confident communication, personal presentation, and customer interactions.
• Help customers appreciate the quality, functionality, and design value of premium products.

4. Store Operations and Presentation

• Maintain premium visual merchandising and store presentation standards.
• Ensure products and displays are organised, attractive, and aligned with brand guidelines.
• Maintain accurate customer records and interaction details using CRM systems.
• Support billing, basic store administration, and other day-to-day retail operations as required.
• Follow established store procedures and contribute to a smooth, efficient customer experience.

Must-Have Skills and Qualifications

• Experience: 2–4 years of experience in retail sales, customer experience, or other premium consumer-facing roles.
• Luxury Retail Experience: Prior experience with a premium or luxury retail brand operating physical stores is essential.
• Communication Skills: Fluent English communication skills, with strong verbal presentation and interpersonal abilities.
• Consultative Selling: Ability to understand customer needs, recommend suitable products, and convert customer interactions into sales.
• Customer Relationship Management: Strong listening skills and the ability to build trust and long-term customer relationships.
• Customer Service Orientation: A genuine passion for delivering personalised service and exceptional customer experiences.
• Sales Orientation: Target-driven mindset with a strong sense of ownership, urgency, and accountability.
• Store Management Support: Ability to maintain store standards, support daily retail operations, and contribute to an organised shopping environment.
• Digital Proficiency: Basic knowledge of CRM systems, billing software, and standard computer applications.
• Education: Minimum qualification of Class 12; graduates are preferred.

Good-to-Have Skills

• Experience in luxury home, interiors, furniture, décor, lifestyle, or other premium consumer product categories.
• Strong sales conversion, upselling, and cross-selling capabilities.
• Familiarity with customer retention initiatives, clienteling, and CRM-based follow-ups.
• Awareness of premium retail service standards, visual merchandising, and customer experience practices.