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Job Description:

Position Details

• Location: Onsite – Fort Wayne, IN (Goshen Rd)

• Schedule: Monday – Friday, 7:00 AM – 4:00 PM

• Employment Type: Full-Time
• Hourly Pay: $19 to $21 per hour + $2000 Sign On Bonus

• Benefits: Dental, Vision, Medical, 401k, PTO

About This Opportunity

Do you thrive on building relationships and making sure every customer interaction leaves a lasting positive impression? As a Rental Sales Representative at Ryder, you’ll be the primary point of contact for our customers — the person they count on to understand their needs, solve their problems, and keep them coming back.

Customer satisfaction isn’t just a metric here — it’s the foundation of everything we do. You’ll own the full customer experience from first contact through issue resolution, building the kind of trust and loyalty that drives long-term business growth. Working cross-functionally with Sales, Marketing, Operations, and Asset Management, you’ll have the resources and support to deliver for your customers every single day.

What You’ll Do

You’ll have ownership across four key areas of the business:

Sales & Marketing

• Handle inbound sales calls and drive outbound solicitation to grow the customer base

• Execute the business unit’s marketing plan and maintain accurate marketing database records

• Maximize rate opportunities within the marketplace

• Generate leads for rental, lease, and used vehicle sales

• Maintain and expand relationships with the existing customer base

• Coordinate inventory levels to meet customer demand and maximize operational effectiveness

• Drive overall Ryder market share through successful execution of sales and marketing initiatives

Operations & Asset Management

• Oversee the profitability, operations, and asset management of a rental location

• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction

• Maintain compliance with company, local, state, federal, and other regulatory requirements

• Leverage a complete understanding of marketplace conditions to maximize rental fleet utilization

Customer Success

• Drive profitable revenue growth by maintaining and deepening customer relationships

• Serve as the primary point of contact for all internal and external customer satisfaction

• Resolve customer concerns, issues, and disputes to protect and grow the ongoing relationship

Communication & Relationship Building

• Build constructive and effective relationships with internal and external stakeholders

• Maintain composure and professionalism when navigating challenging situations

• Clearly articulate Ryder’s product and service offerings to customers at all levels

Additional Responsibilities

• On a voluntary basis as well as based on scheduling, the Rental Sales Representative will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.
• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills
• Ability to get both verbal and written communication across that has the desired effect
• Goal oriented, drive for results, assertive, and deal well with ambiguity
• Possesses a high degree of initiative
• Must have high level of energy and be a self-motivated and self-directed person
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Ability to focus on multiple projects and activities simultaneously
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Demonstrates customer service skills

Qualifications

• H.S. diploma/GED required
• One (1) year or more sales experience required

DOT Regulated
No

Job Category

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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