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The Regional Medical Operations Coordination Center (RMOCC) is a centralized coordination model designed to enhance real-time visibility, communication, and decision-making across EMS agencies, hospitals, public health partners, and emergency management stakeholders. The RMOCC supports regional load balancing, facilitates patient placement, and enables coordinated responses during routine operations and emergency events.

Kentucky is currently in the initial stages of RMOCC development, with foundational planning, stakeholder engagement, pilot design, and implementation activities underway. The model is being developed in collaboration with state and regional partners to establish sustainable statewide healthcare coordination capabilities.

Job Summary

The RMOCC Program Manager at the University of Louisville supports the RMOCC Director in the development, implementation, and operation of Kentucky's Regional Medical Operations Coordination Center. This position serves as a key operational leader responsible for daily coordination activities, stakeholder engagement, implementation of communication and coordination technologies, program administration, and operational readiness activities.

The RMOCC Program Manager works closely with hospitals, EMS agencies, healthcare systems, public health departments, and emergency management partners to support healthcare coordination, optimize patient movement, and improve situational awareness across the Commonwealth. The position serves as the Director's designee when needed and assists in maintaining readiness for both routine and emergency operations.

Core Responsibilities

(1) Operational Coordination & Program Management

a. Support day-to-day operations of the RMOCC, including communication workflows, situational awareness activities, and coordination processes

b. Assist with monitoring hospital capacity, EMS resource availability, patient movement, and healthcare system constraints.

c. Coordinate routine operational activities among participating hospitals, EMS agencies, and healthcare partners.

d. Support activation, operational management, and documentation during emergency events and surge situations.

e. Track program milestones, deliverables, and implementation activities to support statewide RMOCC development.

(2) Stakeholder Engagement & Relationship Management

a. Develop and maintain collaborative relationships with:

·         Hospitals and health systems

·         EMS agencies

·         Public health departments

·         Emergency management agencies

·         State healthcare partners

b. Facilitate meetings, workgroups, training sessions, and stakeholder engagement activities.

c. Support onboarding and participation of healthcare organizations utilizing RMOCC services.

d. Serve as a liaison between participating agencies and RMOCC leadership.

e. Assist with communication efforts to promote stakeholder engagement and program adoption.

(3) Technology Implementation & Utilization

a. Support implementation and adoption of care coordination and communication technologies, including Pulsara and related coordination platforms.

b. Assist with training, onboarding, and technical support activities for participating organizations.

c. Monitor system utilization and stakeholder adoption metrics.

d. Collaborate with information technology and analytics teams to ensure operational effectiveness of communication platforms and dashboards.

e. Support development and maintenance of healthcare resource visibility tools and regional operating dashboards.

(4) Operational Readiness & Emergency Preparedness

a. Support readiness activities for RMOCC personnel, participating agencies, and coordination systems.

b. Assist with development, review, and maintenance of operational protocols and standard operating procedures.

c. Participate in preparedness exercises, drills, and training activities.

d. Support integration of Incident Command System (ICS) principles across stakeholders and operational activities.

e. Assist with maintenance of emergency communication and coordination capabilities.

(5) Data, Reporting & Quality Improvement

a. Assist with monitoring operational data and performance metrics related to:

·         Hospital capacity

·         EMS utilization

·         Patient transfer activity

·         System throughput

·         Surge events

b. Support development of reports, dashboards, and operational summaries.

c. Identify opportunities for workflow improvement and increased operational efficiency.

d. Assist with grant reporting requirements, performance measures, and program evaluations.

e. Contribute to continuous quality improvement initiatives.

(6) Personnel Support & Team Leadership

a. Provide operational guidance and support to RMOCC coordinators, specialists, and support personnel.

b. Assist with staff onboarding, orientation, training, and professional development.

c. Support scheduling, workload coordination, and staffing readiness activities.

d. Participate in recruitment and hiring processes for RMOCC personnel.

e. Serve as acting lead during periods when the Director is unavailable.

(7) Strategic Implementation Support

a. Support implementation of the statewide RMOCC operational model and strategic roadmap.

b. Assist with development of governance processes, operational frameworks, and implementation plans.

c. Coordinate projects and initiatives that support statewide healthcare coordination objectives.

d. Collaborate with regional and state partners to advance system-wide healthcare coordination capabilities.

Preferred Qualifications

• Bachelor's degree in Healthcare Administration, Public Health, Emergency Management, Nursing, EMS Administration, Business Administration, or a related field.
• Five (5) years of experience in healthcare operations, EMS, emergency management, public health, hospital administration, or healthcare coordination.
• Experience working with multiple stakeholder organizations.
• Demonstrated project management and operational leadership experience.
• Knowledge of healthcare systems, EMS operations, patient transfer processes, and healthcare coordination principles.
• ICS 100, 200, 300, 400, 700, and 800 certifications or ability to obtain within six months of hire.
• Strong communication, facilitation, and relationship management skills.
• Valid driver's license
• Experience with healthcare coordination centers, transfer centers, command centers, or emergency operations centers.
• Experience implementing healthcare technology platforms.
• Experience managing grant-funded programs.
• Experience working with rural healthcare organizations.
• Knowledge of healthcare preparedness and response programs.
• Experience leading multi-stakeholder initiatives.

Target Compensation Maximum:

Target Compensation Minimum:

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.