Sobre este puesto de Product Support Representative I en FIS
Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the role:
This role supports Loyalty Operations by reviewing Loyalty contracts, processing product setups, researching potential fraudulent redemptions, maintaining insert inventory, handling cancellation and Deconversion requests and preparing various billing and vendor reports.
Please note: this is a full-time position with a required hybrid schedule:
Hybrid Schedule: Monday - Friday 8:00 am to 5:00 pm
Onsite at one of our locations.
Current & future sponsorships are not available for this position.
About the team:
The team provides primary support for our Enhancements and Card Added Value products—including Advantage, Travel Accident Insurance, CardCentives, and support for Loyalty deconversions and product cancellations. Responsibilities include contract reviews, product implementations, onboarding new clients, supporting product deconversions, resolving client care inquiries, Platform Conversions and managing billing and reporting activities.
What you will be doing:
In this role, you will be responsible for:
Review contracts and Snow tickets to enter product, pricing, and setup details in LEM.
Research potential fraudulent redemptions and determine release or escalation actions.
Collaborate with internal teams, vendors, and billing to ensure accurate product data and billing adjustments.
Provide in‑depth product support to FIS clients by resolving inquiries via Snow tickets, email or phone
Coordinate brochure and statement insert scheduling.
Create and maintain daily and monthly reports (e.g., Association reports, daily insertion reports, billing reports).
Assist the Manager with projects including product development, platform conversions, and application updates.
Perform other related duties as assigned.
What you bring:
Knowledge of FIS products, services, and internal systems
Strong analytical and critical thinking skills
Strong Microsoft office skills, especially Excel
Technical skills to support product quality programs and product development
Organizational and time management skills required
Self-starter with proven ability to work independently
Extremely comfortable working with computers and a variety of applications
Excellent oral and written communications skills
Strong problem-solving skills
Added Bonus if you have:
Prior banking or finance related experience
Working knowledge of AI‑driven tools to enhance efficiency in research, data analysis, reporting, and client inquiry resolution.
Client relationship management skills
What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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