Use Your Power for Purpose

The Product Owner is a functional SME within Pfizer's U.S. Patient Support Services (PSS) organization. This role closely with delivery PODs to bring functional expertise in specific disease area related to patient services process, provides and supports all key initiatives, small projects and operational excellence.

The Product Owner will play a vital role in realizing strategy, roadmap and execution of key capabilities that align with assigned disease area, while ensuring enterprise vision. In this role, they require cross-functional collaboration with product owners and development teams to develop and support a product.  

What You Will Achieve

• Lead end‑to‑end project delivery, ensuring alignment with business priorities, resourcing plans, and organizational strategy.
• Define project scope, success metrics, timelines, and deliverables using consistent and scalable project management frameworks.
• Facilitate planning sessions, sprint cycles, status reviews, and stakeholder touchpoints to maintain visibility and momentum.
• Identify, manage, and resolve project risks, dependencies, and issues, escalating when necessary for rapid resolution.
• Coordinate cross‑functional contributors including business SMEs, technical teams, and vendor partners to ensure cohesive execution.
• Communicates project progress, risks, and impacts clearly to stakeholders at all levels, adapting messaging to technical and non‑technical audiences.
• Maintain governance documentation, project artifacts, and reporting to support transparency and compliance.
• Promote continuous improvement by evaluating project outcomes and integrating learnings into future work.
• Demonstrated success delivering projects using Agile, Waterfall, or hybrid methodologies.
• Strong skills in project planning, risk management, stakeholder management, and execution oversight.
• Ability to translate complex concepts into actionable plans understandable across diverse groups.
• Experience collaborating with cross‑functional business partners and external vendors.
• Proficiency in Microsoft Office tools.
• Strong communication skills.
• Translate business requirements into scalable Salesforce configuration solutions, including personas, visibility models, record types, page layouts, and flows.
• Define and enforce configuration standards to maintain consistency and quality across all CRM components.
• Champion the voice of the customer in all configuration decisions, ensuring solutions deliver exceptional usability and business value.
• Collaborate closely with Business Analysts, Admins, and Development teams to plan and execute sprints that meet delivery timelines and quality expectations.
• Maintain governance and prioritization frameworks, enabling transparent decision-making and effective resource allocation.
• Review functional and technical designs to confirm usability, scalability, and alignment with business objectives.
• Actively participate in program governance, communicating goals, progress, and impact to stakeholders at all levels.

Functional Expertise

• Be a functional expert in patient services process for an assigned disease area, to ensure business problem and define acceptance criteria are well documented for development teams

• Document and maintain functional documentation, business process flows, data flow diagrams, review of JIRA stories, acceptance criteria. Etc.

• Perform business impact assessment to help prioritize critical capabilities, and define good testing scenarios before deployment

• Partner with change lead to create change management, training and communication plan for large enhancements, projects etc.

• Be functional expert to create and provide end user training for the system, for a specific project or larger change.

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Technology Delivery & Operations

• Be part of the delivery POD to ensure timely resolution of business questions, development of UAT scenarios, and functional expert across patient support platforms – Polaris, PSSP, AWS, NICE InConnect and other peripheral systems

• Ensure solutions are delivered are aligned with business requirements and enhancing Pfizer’s capability in patient services

• Write JIRA stories with clear definition of problem, acceptance criteria.

• Maintain training material and train power users on CRM capabilities.

 

Here Is What You Need (Minimum Requirements)

• Applicants must have a bachelor’s degree with 4+ years of relevant experience OR a master’s degree with 2+ years of relevant experience OR PhD OR an associate's degree woth 8+ years relevant experience OR a High School Diploma with 10+ years of relevant experience.

• Functional experience patient services domain with good process knowledge.

• Expertise in modern technology platforms including Salesforce, IVR workflow, data models and AI

• Proven experience of running patient services operations and platform operations to support

• Strong program/project management and SDLC experience.

• Experience in working teams with multiple time zones e.g.: Greece, India, etc.

Competencies

• Strategic thinking with strong execution discipline.

• Exceptional communication and stakeholder management.

• Analytical problem-solving and decision-making.

• People leadership and talent development.

• Ability to influence across a matrixed organization.

• Commitment to patient-centric innovation and operational excellence.

 

Other Job Details

• Last Date to Apply for Job: October 30, 2026

• Preferred Location: NYHQ or PA-Collegeville
• Ability to travel based on business needs

• NOT eligible for Relocation Package

• This position is hybrid and requires working from site, 2 to 3 days per week

 

 

The annual base salary for this position ranges from $99,200.00 to $165,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

 

 

 

 

 

 

This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

 

 

Relocation assistance may be available based on business needs and/or eligibility.

 

 

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

 

 

 

 

 

 

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

 

 

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