Product Lead – Loan Management, Unloan

See yourself in our team

At Unloan, we’re creating Australia’s most loved digital home loan.

We’re looking for a Product Lead – Loan Management to make owning and managing an Unloan home loan so easy and valuable that customers choose to stay with Unloan for every stage of their home ownership journey.

As Product Lead – Loan Management you will enable this by helping customers to:

• Easily find the right information about their home loan when they need it.
• Complete everyday home loan tasks quickly and easily, from making one-off transfers to changing repayments and accessing statements.
• Adapt their home loan as their needs change, without needing to switch lenders.
• Receive additional value from their home loan, so they are less likely to leave for a lower rate.
• Find it easier to choose Unloan over another lender for their next home lending need.
  

Do work that matters

As Product Lead – Loan Management, you will own the end-to-end home ownership experience in Unloan.

Your mission is to make managing a home loan effortless by reducing complexity, eliminating manual processes and creating market-leading self-service experiences.  

You will lead the product strategy and roadmap, ensuring Unloan has the best loan management and home ownership experience of any lender in Australia.

What you’ll be accountable for

• Defining and delivering the strategy for loan management and home ownership.
• Owning customer-initiated changes including repayment changes, top ups, purpose changes, principal reductions, extensions, borrower changes and redraw functionality.
• Improving customers’ ability to understand, manage and control their home loan digitally.
• Reducing operational effort, manual processing and service friction.
• Partnering closely with customer support teams to identify pain points and improve servicing outcomes.
• Driving reliability, resilience and continuous improvement across your capability.
• Building and leading a high-performing product team.
• Defining and measuring success through NPS, retention, self-service adoption, operational efficiency and compliance outcomes.
  

We’re interested in hearing from people who have

• Deep experience of home loan servicing, loan management or lending operations.
• Strong understanding of loan servicing processes and customer needs.
• Extensive experience delivering digital self-service experiences in banking.
• Demonstrated product leadership and people leadership capability.
• Strong stakeholder management and influencing skills.
• Experience operating within highly regulated environments.
• Passion for simplifying complex customer experiences.