Product Lead – Deposits

See yourself in our team

Our purpose is to improve the financial wellbeing of our customers and communities. The Everyday Banking team supports the full spectrum of customers’ transaction banking and deposits needs from birth through to retirement. We support more than 9 million customers to manage their day-to-day spending, save towards their financial goals and meet other banking needs. We have end-to-end accountability for Retail Deposits and Transactions products and customer experiences, the Group’s Open Banking obligations, and key customer journeys including Disputes and Deceased Estates. 

Do work that matters

As Product Lead for Deposits, you will work with the Product Stream Lead, other Product Leads and Product Managers to develop and evolve the product vision, strategy and roadmap. With direction and leadership from the Product Stream Lead, you will translate the agreed direction into clear, measurable outcomes for your defined product area.

Within your defined product area, you will be accountable for product discovery, prioritisation, product performance, lifecycle health, run performance and continuous optimisation, and will contribute to the development and management of the broader product roadmap. Working closely with the Product Stream Lead, Product Managers and partners across Technology, Design, Data, Operations, Risk and other specialist teams, you will make evidence-based recommendations and trade-offs that deliver customer, commercial, operational and risk outcomes safely and sustainably.

Specifically, you will:

• Contribute to the development and evolution of the Deposits product vision and strategy, under the leadership of the Product Stream Lead and aligned to Product Stream and Crew objectives.
• Translate agreed strategy into clear, measurable customer, commercial, operational and risk outcomes for your defined product area.
• Lead continuous discovery to identify, define, validate and prioritise meaningful customer and business problems before committing to solutions.
• Help shape and maintain an outcome-driven roadmap, making evidence-based prioritisation recommendations and decisions within your defined product area across customer value, commercial opportunity, operational impact, technology considerations, risk and regulatory requirements.
• Use customer research, product data, market insight, operational evidence and experimentation to inform product decisions rather than assumptions or stakeholder preference.
• Frame clear problem and opportunity statements, identify critical assumptions and hypotheses, and use proportionate experiments, prototypes and feedback loops to reduce uncertainty before scaling delivery.
• Partner with the Squad Tech Lead, Design, Data, Operations, Risk and specialist teams to assess desirability, viability, feasibility and usability, and to provide confidence in sequencing and delivery.
• Lead the defined product area across discovery, delivery, lifecycle management, run performance and continuous optimisation.
• Monitor product performance using leading and lagging indicators, and adapt priorities when evidence shows that intended outcomes are not being achieved.
• Embed risk, controls, regulatory requirements, privacy, security and operational resilience throughout discovery, prioritisation, delivery and optimisation.
• Own product lifecycle health and run performance within your defined product area, partnering with Technology, Operations and Risk to prioritise incidents, recurring problems, vulnerabilities, resilience concerns and technology debt according to customer impact, risk and product outcomes.
• Assess the value and viability of product opportunities, including customer demand, commercial benefit, costs, operational impacts, market dynamics and regulatory considerations.
• Develop clear recommendations and investment cases that articulate the problem, evidence, expected outcomes, options, trade-offs and measures of success.
• Lead and coach Product Managers, strengthening product judgement, discovery, commercial, risk and stakeholder capabilities.
• Align the squad and stakeholders around agreed product direction, priorities, trade-offs and decisions, communicating progress through outcomes, insights and learning.
• Create an inclusive, high-performing environment in which team members understand the product vision, contribute to decisions, challenge assumptions and share accountability for outcomes.
• Support incremental, safe delivery of validated solutions and use real-world feedback to inform ongoing discovery and optimisation.

Help us deliver a better future in Everyday Banking

We are interested in hearing from people who have:

• Product roadmap and prioritization - Advanced capability in translating agreed strategy into coherent priorities and outcomes, contributing to roadmap development and making evidence-based trade-offs within a defined product area.
• Product discovery and problem definition - Advanced capability in using customer insight, data and experimentation to define problems, test assumptions and reduce uncertainty.
• Customer and user experience practices - Advanced capability in understanding journeys, personas and pain points, and applying research and feedback to product decisions.
• Decision making, influencing and communication - Advanced judgement in complex and ambiguous situations, with the ability to align stakeholders and communicate product strategy, evidence, trade-offs and outcomes.
• Commercial and market analysis - Sound capability in opportunity sizing, product economics, market dynamics, pricing, costs and investment trade-offs.
• Product lifecycle and service management - Sound capability in managing product performance, run health, controls and continuous optimisation across the lifecycle
• Risk management - Sound capability in embedding risk and regulatory considerations into product decisions and delivering better risk outcomes.
• AI literacy - Sound understanding of AI concepts and responsible use of role-appropriate AI tools, including data, privacy and responsible AI considerations.
• People and partnership leadership - Experience leading or coaching Product Managers and building effective partnerships in empowered, cross-functional product teams.
• Relevant experience - Demonstrated product management or equivalent product leadership experience in financial services or another complex, regulated environment.
• Ways of working - Experience applying continuous discovery and adaptive delivery practices to achieve measurable outcomes.

Your development

Our team is committed to supporting your development. You will have the opportunity to build a strong network, demonstrate your potential through high-impact work and strengthen your product leadership capability. You will receive coaching and support to focus on your growth and development. If you live our values and demonstrate our leadership principles, we can offer meaningful opportunities to build your career.