As part of our Procurement transformation journey, this role is designed to elevate capability, streamline operations, and drive strategic value creation. The Procurement Manager will lead high-impact sourcing strategies and execution across categories while enabling digital transformation, AI adoption, and process optimization aligned with evolving business priorities.

This role requires a strategic, insight-driven capability, acting as a key partner to stakeholders and a driver of Procurement excellence in Vietnam

Position Responsibilities:

1. Strategic Sourcing

• Lead end-to-end sourcing strategies and execution for key categories (e.g., Technology Professional Services, IT, Conference Meeting Events, Facilities …).

• Develop category strategies aligned with business objectives, focusing on value creation, innovation, and risk management, beyond cost savings.

• Drive supplier segmentation, strategic partnerships, and performance management to ensure long-term value and resilience.

• Lead negotiations for critical contracts, ensuring favorable commercial outcomes secured  while maintaining supplier collaboration.

2. Business Partnering & Stakeholder Management

• Act as a trusted advisor to stakeholders across functions, ensuring Procurement is engaged early in planning cycles.

• Translate business needs into sourcing strategies with a strong focus on customer-centricity and agility.

• Drive compliance with procurement policies and frameworks while enhancing user experience in sourcing and buying processes.

3. Process Improvement & Operational Excellence

• Identify and lead initiatives to simplify, standardize, and automate procurement processes.

• Drive continuous improvement aligned with global best practices and transformation priorities.

• Strengthen procurement governance, including vendor risk management, contract compliance, and audit readiness.

4. Digitalization & AI Enablement

• Champion adoption and optimization of procurement platforms.

• Identify opportunities to integrate AI-driven insights, automation, and analytics into sourcing and procurement operations.

• Support the development of data-driven decision-making, including predictive analytics for demand, pricing, and supplier performance.

5. Reporting & Insights

• Deliver actionable insights through spend analytics, savings tracking, and performance reporting.

• Provide transparency on key procurement KPIs, including cost efficiency, compliance, supplier performance, and risk.

• Use data to influence business decisions and support strategic planning.

6. Transformation & Change Management

• Actively contribute to Procurement transformation initiatives, including AI roadmap, and operating model evolution.

• Lead change management efforts to ensure adoption of new tools, processes, and ways of working.

• Mentor and uplift procurement capability within the team

Required Qualifications:

• Bachelor’s degree in Business, Supply Chain, Finance, or related discipline (Master’s degree is a plus).

• 10+ years of experience in Indirect Procurement, with exposure to complex categories such as Technology Professional Service, IT, Conference Meeting Event, Office renovation.

• Proven track record in strategic sourcing, contract negotiation, and supplier management.

• Strong English communication skills with both internal and external partners.

• Experience with procurement platforms (e.g., Ivalua, SAP Ariba, Fieldglass or equivalent).

• Strong analytical skills with the ability to translate data into actionable insights.

Preferred Qualifications:

• Exposure to digital transformation, automation, or AI-related initiatives is highly valued.

• Experience in a multinational or matrix organization and team management is preferred.

• Advanced Negotiation & Influencing: Strong ability to manage complex negotiations and influence senior stakeholders.

• Business Acumen: Deep understanding of commercial drivers, cost structures, and supplier economics.

• Data & Digital Mindset: Comfortable leveraging data analytics, digital tools, and AI-enabled insights to drive decisions.

• Process Excellence: Proven capability in process redesign, simplification, and operational efficiency.

• Stakeholder Management: Strong communication and collaboration skills across diverse teams and seniority levels.

• Change Agility: Ability to lead and adapt in a fast-evolving, transformation-focused environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].