The Senior Data Analyst is responsible for designing, developing, analyzing, and interpreting business, technology, and cybersecurity risk metrics to provide actionable insights that support strategic decision-making and drive business performance. As part of the GBS COO – Business Insights & Analytics team in Manulife.

Key Responsibilities:

• Analyze trends across KRIs, KCIs, and KPIs to identify emerging risks and control weaknesses
• Provide analytical input and recommendations to enhance metric design, including leading indicators, thresholds, and signal quality, and relevance
• Develop executive level insights and narratives for risk committees and senior leadership
• Partner with Cybersecurity (GCS) and Technology teams to improve interpretation of metric results
• Support thematic reviews and challenge metrics that do not provide meaningful risk insight
• Contribute to the evolution of the technology risk metrics framework and reporting approach
• Analyze breach trends and systemic risk patterns to inform leadership decisions.

Qualifications:

• Education: Bachelor’s degree holders with relevant work experience are welcome to apply
• 5–7 years’ experience in analytics, risk management, cybersecurity, or technology governance
• Strong analytical skills and ability to interpret complex data sets and identifying trends, patterns, and emerging risks
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
• Shift Schedule: Amenability to work on mid shift or night shift (dependent on business need)
• Proven ability to translate technical data into clear, business focused insights
• Strong understanding of risk metrics (KRIs, KCIs, KPIs), including leading and lagging indicators, with demonstrated ability to challenge and enhance metric design, thresholds, and overall signal quality to improve effectiveness
• Strong communication and stakeholder engagement skills
• Experience in supporting executive or committee-level reporting, including development of narratives and decision-focused insights is an asset
• Minimum Skills to Hire/Must Haves:
  • Should have advanced knowledge on Microsoft Excel (Power Query & VBA Macro)
  • Intermediate to advanced knowledge on Microsoft PowerPoint and Business Intelligence Tools such as Python, R for data querying, PowerBI, QlikView, Qlik Sense, Tableau, or any other similar tool.
  • Should have hands-on experience in data analysis, data manipulation, and ETL processes skills such as collecting, transforming, and compiling raw data and generating useful reports from raw information.
  • Should have demonstrated data storytelling, data visualization, and data governance skills to create compelling reports with dashboard elements like tables, charts, graphs, heat maps, and data models.
  • Should have an extensive familiarity with data management concepts such as data warehousing, data mining and extraction, and predictive analytics and business reporting principles and best practices.
  • Should have analytical skills to rigorously and effectively examine large quantities of data and derive useful insights from these data sets.
  • Should provide mentorship to team members on best practices in reporting and dashboard development, while also leading team initiatives and strategic projects.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].