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Job Description:

Serves as the Payments subject matter expert for assigned market clusters, supporting delivery execution, process control, and issue resolution. Provides deep functional expertise across Payments and Invoice Management while ensuring compliance, quality, and continuous improvement.

Acts as a key support role to the Payments Cluster Lead, enabling strong operational performance and process adherence.

Key Responsibilities:

1. Payments Execution & SME Support

• Perform and support payment processing activities (e.g., payment making, verification, exception handling)
• Provide functional expertise to resolve complex issues (e.g., rejected payments, reconciliation discrepancies)
• Support end-to-end Payments and Invoice Management execution within the cluster

2. Process & Controls Execution

• Execute and monitor payment controls (e.g., duplicate checks, validations, compliance requirements)
• Ensure adherence to SOPs, audit requirements, and regulatory guidelines
• Support audit activities and ensure documentation readiness

3. Operational Monitoring & Issue Resolution

• Monitor payment activities, aging items, and exceptions
• Perform root-cause analysis and support resolution of operational issues
• Escalate risks and issues to Cluster Lead as needed

4. Stakeholder & Team Support

• Support Payments Cluster Lead in market and stakeholder engagement
• Provide guidance to Specialists and Associates on process execution
• Collaborate with cross-functional teams (Finance, Procurement, Treasury) to resolve issues

5. Coaching & Knowledge Sharing

• Provide on-the-job guidance and coaching to team members (Associates / Specialists)
• Support training, onboarding, and knowledge transfer within the team
• Act as a go-to expert for Payments processes and system-related queries

6. Continuous Improvement & SME Contribution

• Identify process inefficiencies and improvement opportunities
• Support implementation of standardization, automation, and digital initiatives
• Provide SME input for process changes, UAT testing, and transformation programs

Required Skills:

Preferred Skills: