Job Description:

Merkle powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the world's only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. 

In Bulgaria, we manage a global client portfolio, providing a single source of expertise, technology, and operational support. We have a proven track record for delivering, managing, and innovating multi-channel commerce platforms for major international brands and retailers, including adidas, Clarins, ASDA, Shiseido, and more. Our world-class team has delivered sites for over 35 brands, including more than 400 transactional e-commerce sites across 60 locations on 6 continents. Our scope is expanding with new data engineering practices, paid search and social advertising, and SEO. We look forward to what's next.    

We're hiring a PMO Manager as part of Merkle in Sofia. 

Job Description:

We need you because the Merkle Client Operations (CO) team is expanding to support new Merkle entities. We need to take over, define, standardise, and optimise their existing processes.

Our team's mission is to enable growth and client focus by centralising and optimising operational activities.

Your main goal in this position is to make life easier for Program/Project Managers, Management, and C-level executives. You will support them with CO processes related to revenue recognition, time tracking, invoicing, resource allocation, and generating and presenting key business metrics. You will be responsible for the delivery governance, standardisation, optimisation, and automation of work across different departments to help them operate as a single entity. You are expected to lead the transformation of the CO processes into new systems and ways of working.

Requirements:

• Experience in new process definition based on specific business needs

• Ability to work in an undefined environment and achieve business goals

• Experience leading business process transformations

• Ability to interact professionally with a range of company C-level executives, including senior stakeholders, and facilitate meetings involving them

• Strong mathematical and Excel skills

• Knowledge of financial terms and principles

• Knowledge of contractual frameworks—MSA, SOW, Change Request, Purchase Orders

• Excellent presentation, negotiation, and communication skills

• Excellent verbal and written English

What do we offer:

• We are huge believers in the balance of work, so we offer all our employees 25 days of paid leave and 3 fixed well-being days off a year.

• A hybrid work model for our teams so they can work from the office or the comfort of their home.

• Free parking spaces for all our employees working from the office.

• Complimentary drinks and snacks in the office to keep the energy levels up.

• Parent-friendly culture and potential for additional days off to create new memories with your loved ones.

• Life Insurance, Health and dental insurance plan or, if selected, gift vouchers instead.

• Sports card, partially covered by the company and food vouchers.

• 2 days off for volunteering and numerous charity initiatives throughout the year.

• Opportunity to attend training, conferences and get certification sponsored by the company upon availability and business need.

About dentsu:

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc., we are headquartered in Tokyo, Japan, and our 65,000-employee base of dedicated professionals works across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society. 

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