Job Description:

Department Overview

As the headquarters function supporting the nationwide operations of Rakuten Mobile shops, this department is responsible for a wide range of functions, including marketing, sales planning, data analysis, human resources and talent development, business management, and quality management. To ensure that stores continue to serve as the frontline of customer engagement, the department takes an integrated approach to establishing a data-driven decision-making foundation, developing talent and implementing HR initiatives to support the organization, and building a stable operational infrastructure while maintaining quality.

Position:

Why We Hire

With the expansion of the Rakuten Mobile shop business, there is a growing need to further strengthen the headquarters functions that support store operations. We are broadly recruiting talented individuals who can lead the organization across a variety of areas, including the development of a data-driven decision-making foundation, the expansion of talent development and HR initiatives, and the advancement of business management and quality management systems.

Position Details

Depending on your experience and strengths, you will take on one of the following roles. Your specific assignment will be determined through the selection process.

・Marketing Planning

This position is responsible for developing and executing strategies for in-store initiatives, campaigns, and events from an area marketing perspective. You will lead efforts to increase brand awareness, drive store visits, and maximize sales across stores nationwide.

・Event Sales Planning

This position focuses on creating customer engagement opportunities and developing sales initiatives through corporate partnership programs, affiliate initiatives, and events. You will continuously implement and improve sales strategies directly linked to revenue growth based on data analysis.

・Sales Planning and Data Analysis

This position is responsible for visualizing and analyzing various KPIs for the shop business and reporting findings to management. You will support more accurate data-driven decision-making and the advancement of sales strategies.

・Outsourcing Strategy and Operations Planning

This position involves developing and implementing strategies to transition outsourced stores to directly operated stores, negotiating with multiple business partners, and managing large-scale staffing plans and budgets. You will lead efforts to optimize store operations and drive business growth.

・Talent Development and Training Planning

This position strengthens the organization's overall talent development infrastructure by planning and managing training programs for employees at all levels, from new hires to managers, and by utilizing and improving online learning systems.

・HR Planning and Talent Development

This position maximizes employee engagement through both systems and organizational culture by driving improvements to HR systems, including performance evaluation and incentive programs, supporting headquarters recruitment, and managing initiatives such as internal conferences.

・Business Management and Operations Planning

This position establishes a stable back-office structure to support business growth by visualizing and optimizing cost structures and standardizing processes for billing, settlement, and asset management.

・Business Management and General Affairs

This position is responsible for general affairs related to organizational operations, HR data management, and the development and maintenance of various systems. You will create an environment in which the sales organization can perform at its best while promoting operational efficiency.

・Quality Management and Business Process Improvement

This position oversees the entire quality improvement process across stores nationwide, from monitoring customer service quality, operational quality, and compliance to developing improvement measures and ensuring their effective implementation at the store level.

Work Environment

Business Development Department: 127 employees (including 99 team members)

Mandatory Qualifications:

Candidates must have practical experience in at least one of the following areas:

・Experience in planning and executing initiatives, including sales planning, sales promotion planning, marketing planning, or event planning, from initial concept development through implementation and effectiveness evaluation.

・Experience driving initiatives related to talent and organizational development, such as HR planning, talent development, training management, or organizational development.

・Experience in standardizing, improving, and maintaining stable operations in areas such as business management, general affairs, quality management, or business process outsourcing.

*Even if your experience in the above areas is limited, we welcome applications from second-career graduates (generally those with approximately three years or less of professional experience), placing particular emphasis on motivation and potential.

Desired Qualifications:

・Practical experience using data analysis tools such as SQL, Python, or BI tools.

・Experience in project management, including progress management and stakeholder coordination.

・Experience in quality management and operational improvement in businesses operating across multiple locations.

・Experience in designing HR systems, including performance evaluation and incentive programs, or developing recruitment strategies.

・Ability to communicate effectively in English in a business environment.

・Experience driving initiatives and projects in collaboration with multiple departments and stakeholders.

・Practical experience in data aggregation, analysis, and reporting using KPIs and business performance indicators.

・Practical experience using Excel (including functions and pivot tables) and PowerPoint.

Other Information:

Additional information on Location

Japan, Tokyo

Additional information on Transfer

Yes. There may be opportunities for domestic and international business trips and transfers.

・Working Days: Monday-Friday (Saturdays, Sundays, and public holidays are days off)

・Working Hours: 9:00-17:30 (7.5 actual working hours per day)

・Overtime: Required

・Holiday Work: None

・Rest Area: Available

・Cafeteria: Available (one complimentary meal provided for breakfast, lunch, and dinner)

・Off-site Work: None

・Work Equipment: Company-provided PC

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