Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Key Accountabilities

• Monitor and supervise agency strategic action plans on KPIs.
• Attend to any agency doubts, concerns and problems faced by agency members and to provide solution to overcome the problem.
• Provide guidance and counseling to agency members violating Company/Industry/Regulatory guidelines and to enforce the prescribed guidelines among agency members.
• Provide additional motivation for agency members to raise agency morale.
• Continuously encourage agency members to focus on recruiting new agents.
• Encourage Agency Leaders to train-up agents for promotion to be future leaders.
• Participate in all identified core-customer service programs to update of product and system knowledge.
• Work closely with and support branch staff in identifying root causes/trends of customer.
• Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
• Assist and support all launches and events.
• Communicate and motivate by promoting Agency, Regional or Prubsn challenges, incentives and contest to the Agency.
• Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
• Preparing for weekly planning and monthly reports.

Qualification and Experience

• Preferably a degree or related insurance & takaful qualification
• Minimum 3 years of related working experience with at least 1 year of managerial role, preferably in the insurance & takaful industry
• Proficient knowledge of insurance & takaful industry operations and products
• Strong knowledge of retention strategies and management of key accounts in the insurance & takaful industry
• Good track record in achieving sales target and be adept in agency distribution
• Right attitude and team-working attributes
• Must be meticulous with the ability to work under pressure
• Must be self-motivated with the ability to work under minimum supervision
• Good communication & presentation skills, pleasant personality

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.