Service Center

Key Responsibilities 

• Research, analyze, and resolve complex payroll tax issues and inquiries from teammates, internal business partners, tax agencies, and third-party vendors. 

• Manage federal, state, and local agency notices, including investigation, documentation, response preparation, and resolution. 

• Perform payroll tax reconciliations, including tax liabilities, tax payments, tax filings, unemployment tax accounts, and payroll tax balances. 

• Research and resolve work state and home state taxation issues, withholding discrepancies, and jurisdictional tax matters. 

• Coordinate payroll tax account registrations and maintain tax account information across federal, state, and local jurisdictions. 

• Support state unemployment insurance (SUI) account maintenance, rate updates, and reconciliations. 

• Review payroll tax data to ensure accurate tax calculation, withholding, reporting, and remittance. 

• Assist with quarterly and annual payroll tax filing activities and validation of filing results. 

• Support year-end payroll tax activities, including W-2 balancing, reconciliation, validation, and distribution. 

• Experience with third party tax vendors such as ADP Smart Compliance, Ceridian Tax Service or OSV Tax Services

• Support internal and external audits by providing documentation, reports, and supporting analysis. 

Required Qualifications 

• High school diploma or equivalent required. 

• Minimum of 3 years of payroll tax, payroll, accounting, finance, or related experience. 

• Intermediate proficiency in Microsoft Excel. 
• VLOOKUP EXPERIENCE NEEDED.

• Experience researching and resolving payroll tax issues and discrepancies. 

• Experience reviewing and responding to payroll tax notices and agency correspondence. 

• Knowledge of federal, state, and local payroll tax regulations. 

• Experience performing payroll tax reconciliations and account analysis. 

• Experience supporting multi-state payroll tax compliance. 

• Strong analytical and problem-solving skills. 

• Strong attention to detail and organizational skills. 

• Ability to manage multiple priorities and meet deadlines. 

• Strong written and verbal communication skills. 

• Ability to maintain confidentiality and handle sensitive information. 

Preferred Qualifications 

• Associate or bachelor’s degree in accounting, Finance, Business Administration, Human Resources, or a related field. 

• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC). 

• Experience with Workday, ADP, or other enterprise payroll and tax systems. 

• Experience supporting state unemployment tax administration and registrations. 

• Experience supporting year-end payroll tax processing and W-2 reconciliation activities. 

• Experience working in a multi-state payroll environment. 

Knowledge, Skills & Abilities 

• Knowledge of federal, state, and local payroll tax regulations and compliance requirements. 

• Understanding of payroll tax deposits, filings, reconciliations, and agency processes. 

• Knowledge of work state and home state taxation requirements. 

• Ability to analyze and interpret payroll tax data, filings, notices, and reports. 

• Strong investigative and root-cause analysis skills. 

• Ability to identify issues, develop solutions, and implement corrective actions. 

• Strong customer service and business partnership skills. 

• Continuous improvement mindset with a focus on accuracy, compliance, and operational excellence. 

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. 

Must be eligible to work in the U.S. with no restrictions.