Job Description Summary

Job Description

Major accountabilities: 

• Support the team in the operational conversion of P&O strategic objectives.
• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training -Support the identification and planning of services P&O Services will provide.
• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts -Perform user administration tasks (e.g. access management).
• Track service requests and troubleshoots – analyze error messages and questions -Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control.
• Support evaluation of the services / processes / continuous improvement in scope.
• Contribute to P&O Services projects at country or BU level

 Key performance indicators:

•   P&O Services delivered on time with the right level of quality

 Minimum Requirements: 
  Work Experience:

• Operations Management and Execution.

 Skills:

• Curiosity.
• Data Privacy.
• Employee Experience.
• Employee Onboarding.
• Hr Operations (Hr Ops).
• Hr Service Delivery.
• Hris (Human Resource Management System).
• Human Resource Management System.
• Human Resources (Hr).
• Human Resources Management.
• Identity And Access Management (Iam).
• Payroll.
• Sdm.

 Languages:

• English.

Skills Desired