ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Community Pharmacy Operations Manager       

REPORTS TO POSITION:        Director of Ambulatory Pharmacy Services

DEPARTMENT:                         Pharmacy

DATE LAST REVIEWED:          July 2026

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The St. Charles Health System Pharmacy provides a broad range of hospital and outpatient pharmaceutical care services to deliver high quality, effective, safe, reliable, and affordable medication therapy for our patients.

POSITION OVERVIEW: The Community Pharmacy Operations Manager is responsible for all aspects of St. Charles Community pharmacy services; including maintaining standards for operational excellence and regulatory compliance. This position directly manages assigned caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Develops and executes the strategic plan for the Community Pharmacy enterprise.

Develops business growth through physician outreach, referrals, new pharmacy services, payor opportunities, clinic partnerships, and central fill utilization.

Manages and supports the Pharmacists-in-Charge at Community Pharmacy locations.

Ensures compliance with regulatory agency standards for Medication Management as it pertains to drug procurement, storage, preparation, and distribution.

Assists with the development and implementation of policies and procedures that guide and support the provision of high-quality pharmaceutical care, maintaining compliance with pertinent laws and regulations. Collaborates with other leaders to ensure system alignment.

Establishes systems to prevent, monitor, respond to and report drug diversion.

Establishes and continuously improves upon systems to achieve medication safety and quality outcomes.

Manages the resources necessary to support the successful operations of community pharmacy services.

Mentors caregivers and participates in leadership development.

Responsible for budget development, regular monitoring, accountability, capital planning, revenue optimization, and meeting all operational targets for areas within span of control.

Creates and optimizes system workflows, standard work, and key performance indicators (KPIs).

Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals.

Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.

Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts and tools.

Supports the vision, mission and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:                 

Required: Bachelor’s degree in Pharmacy.        

Preferred: PharmD, or MBA     

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Oregon Pharmacist license. Valid Oregon driver’s license and ability to meet SCHS driving requirements.           

EXPERIENCE:

Required: Five (5) years of pharmacy work experience. One (1) year of leadership experience.   

Preferred: Community pharmacy management experience.                    

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, keyboard operation.

Occasionally (25%): Standing, walking, bending, stooping/kneeling/crouching, climbing stairs, reaching overhead, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing, operation of a motor vehicle, ability to hear whispered speech level.

Never (0%):  Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds.

Exposure to Elemental Factors

Occasionally (25%):  Chemical solution for Laboratory Caregivers.

Rarely (10%): Wet/slippery area.

Never (0%):  Heat, cold, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

Risk for Exposure to BBP

Schedule Weekly Hours:

Caregiver Type:

Shift:

Is Exempt Position?

Job Family:

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Shift Start & End Time: