The Operations Coordinator will provide flexible patient coordination, operational and executive support across the business. The role will initially have a strong focus on patient enquiries and home sleep study coordination, while progressively supporting broader operational priorities, executive requirements, process improvement and business initiatives as needs evolve. This position requires a sharp, proactive and resourceful all-rounder with strong judgement, initiative and the ability to confidently step into different areas as required.

• Contact new patient enquiries and provide a welcoming, professional and supportive experience
• Assess patient enquiries against established eligibility and service suitability criteria using approved scripts and processes.
• Guide patients through required screening questions and assessments relating to home sleep study eligibility.
• Explain the home sleep study process clearly and assist suitable patients with booking their study.
• Coordinate patient bookings and ensure required information is accurately recorded and progressed through the appropriate workflow.
• Follow up patients by phone, email or other approved communication channels as required.
• Support patients in understanding booking requirements, communications and next steps throughout their journey.
• Build positive patient relationships and support suitable patients through the sleep study process and toward ongoing treatment where appropriate.
• Maintain accurate and complete patient, enquiry and activity information within HubSpot and other relevant systems.
• Provide general operational and administrative support as business priorities and requirements change.
• Provide executive and administrative support to the Managing Director as required.
• Support broader business initiatives and the Managing Director’s consulting activities as required.
• Take ownership of varied tasks, follow-ups and business requirements and proactively progress them with appropriate guidance.
• Coordinate information, actions and follow-ups across relevant internal and external stakeholders.
• Identify operational gaps, recurring issues and inefficiencies and suggest practical solutions or improvements.
• Support improvements to patient, administrative and internal workflows as operational needs evolve.
• Develop working knowledge of HubSpot, CRM workflows, automation and other relevant business systems.
• Research systems, automation and AI tools where useful and provide practical suggestions for improving efficiency and communication.
• Assist with reducing repetitive manual administration and support the implementation of appropriate process improvements.
• Adapt to changing priorities and provide support across different areas of the business where additional coordination or assistance is required.
• Other position-level duties as they arise.

Requirements

• Previous experience in operations coordination, service coordination, executive support, healthcare administration, customer service, client support or a similar coordination-focused role is essential.

• Excellent written and spoken English communication skills are essential.
• Demonstrated track record of achievement, initiative and successfully following responsibilities through to completion is essential.
• A sharp, proactive and resourceful approach, with strong common sense and practical judgement, is essential.
• Ability to work independently, take ownership and progress tasks without requiring detailed step-by-step direction is essential.
• Adaptability and willingness to take on varied responsibilities and respond to changing priorities are essential.
• Strong interpersonal skills and the ability to build trust and rapport with patients, colleagues and stakeholders are essential.
• Ability to communicate professionally and empathetically with patients across phone and written communication is essential.
• Ability to follow established scripts, eligibility criteria, workflows and assessment processes accurately is essential.
• Strong attention to detail and accuracy when maintaining patient, enquiry and business information is essential.
• Strong organisational and time-management skills, with the ability to manage enquiries, bookings, follow-ups and changing priorities, are essential.
• Strong problem-solving skills and a practical, solutions-focused approach are essential.
• Genuine interest in business systems, workflow improvement, automation and AI, with a willingness to learn and apply new tools in practice, is essential.
• Previous experience using HubSpot or another CRM platform is highly regarded.
• Experience supporting process improvement, workflow documentation, automation or business systems initiatives is highly regarded.
• Previous executive support or healthcare and patient-facing experience is highly regarded

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: 

• Permanent work from home
• Monday–Friday: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
• HMO with 2 free dependents and medical reimbursements (upon completion of 3 months of employment)
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. 

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.