You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you passionate about making a difference in the lives of Canadians? Join Sun Life’s Group Disability team and play an important role in supporting employees and employers as they navigate disability claims. As one of Canada’s leading providers of health benefits, we’re committed to delivering exceptional service and helping our Clients achieve better health outcomes.

What will you do?

• Process and index disability-related documents received through multiple channels and ensure accurate claim records are maintained.
• Set up new disability claims and complete administrative activities, including updating plan member information, preparing correspondence and payments, and following up with plan sponsors for missing documentation.
• Review documentation for accuracy, quality and compliance with internal policies, regulatory requirements and information security standards.
• Collaborate with team members and internal partners to meet service standards, support Client needs and identify continuous improvement opportunities.

What do you need to succeed?

• Strong attention to detail, accuracy and organizational skills.
• Ability to adapt and perform effectively in a fast-paced, high-volume environment while managing competing priorities.
• Demonstrated accountability, analytical and problem-solving skills, with the ability to work independently and collaboratively.
• Proficiency with Microsoft Office, web-based applications, multi-screen navigation and accurate keyboarding.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide.

Note: Occasional overtime may be required during peak periods to support Client service commitments.

What’s in it for you?

• Opportunities to learn new skills, grow your career and explore internal mobility opportunities.
• Comprehensive onboarding, training and ongoing development programs to support your success.
• A collaborative, inclusive and supportive work environment focused on employee well-being.
• Competitive benefits, wellness programs and paid vacation to support your financial security and healthy lifestyle.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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