ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Supervisor to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities:

• Oversee the end-to-end medical billing process, including claim submission, denial management, follow-ups, cash posting, and payment reconciliation.
• Lead, supervise, and provide guidance and coaching to the medical billing team.
• Monitor team productivity, billing accuracy, and performance against established targets.
• Handle escalated billing issues, claim denials, and payment discrepancies.
• Ensure compliance with HMO requirements, payer guidelines, and internal procedures.
• Track outstanding claims and accounts receivable to support timely reimbursement.
• Identify process gaps and implement improvements to enhance team efficiency and billing accuracy.
• Prepare performance reports and provide updates on team progress and operational concerns.

Requirements

• At least 1 - 2 years BPO experience handling US Healthcare account
• With at least 6 months of team lead / supervisory experience

• Good Working knowledge with HMO Billing (Claims, Denials, Cash Postings)
• Knowledge on Revenue Cycle Management/ Accounts Receivable is a PLUS
• Excellent written and verbal English communication skills
• Amenable to work onsite in Shaw Blvd, Mandaluyong
• Willing to work night shifts

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives