The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what we offer: 

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match 
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us! 

https://hr.howard.edu/benefits-wellness

Under the direction of the Director of Clinical Operations or designated clinical operations leader, the Ambulatory Float Pool Medical Assistant provides clinical and operational support across Faculty Practice locations based on staffing needs, patient volumes, vacancies, call-outs, provider schedules, and other operational priorities.

The Ambulatory Float Medical Assistant is a versatile, cross-functional role providing clinical, operational, and administrative support across Faculty Practice locations. They must be adaptable, dependable, and able to transition effectively between practices and specialties while maintaining consistent standards for patient care, safety, service, and clinical workflow.

Essential Responsibilities:

Patient Care & Clinical Support

· Prepare patients for examination and treatment according to established workflows.

· Obtain and document vital signs, medication histories, and other required clinical information within scope.

· Prepare exam rooms and ensure appropriate supplies and equipment are available.

· Assist providers with procedures and patient care activities within scope of practice.

· Perform approved point-of-care testing, specimen collection, medication administration, and other clinical functions based on demonstrated competency and organizational policy.

· Support and reinforce provider-approved patient education and instructions.

· Support patient calls, messages, and clinical inbox workflows.

· Maintain infection prevention and patient safety standards.

Float Pool Responsibilities

· Provide coverage across Faculty Practice locations and specialties based on operational need.

· Cross-train in designated functions to support efficient clinic operations, patient flow, and continuity of service.

· Accept daily or scheduled assignments as determined by Clinical Operations.

· Provide coverage for vacancies, call-outs, leaves of absence, increased patient volumes, new provider onboarding, and other staffing needs.

· Adapt to varying provider workflows while maintaining Faculty Practice standards.

· Maintain competency in core workflows required to support multiple ambulatory specialties.

· Report to assigned practices on time and prepared to assume the designated assignment.

· Communicate barriers, safety concerns, or workflow issues promptly to appropriate leadership.

Clinic Readiness & Workflow

· Support timely rooming and patient flow throughout the clinic session.

· Assist with pre-visit planning, prior authorization/precertification activities and preparation as assigned.

· Ensure exam rooms are clean, stocked, organized, and ready for patient care.

· Identify supply, equipment, or operational concerns and escalate appropriately.

· Support opening, closing, and daily readiness activities as assigned.

· Assist with maintaining standardized clinical workflows across Faculty Practice locations.

Quality, Safety & Accountability

· Follow Faculty Practice policies, procedures, clinical standards, and established workflows.

· Participate in required competencies, training, huddles, and educational activities.

· Promptly report patient safety events, incidents, near misses, and operational concerns through established processes.

· Maintain patient privacy and confidentiality in accordance with HIPAA and organizational requirements.

· Demonstrate professional communication and collaboration with patients, providers, and team members.

Team & Operational Support

· Work collaboratively with Practice Administrators, supervisors, physicians, nurses, MAs, PSRs, and Clinical Operations leadership.

· Serve as a flexible resource during periods of increased operational need.

· Support implementation of new workflows, initiatives, and practice standards.

· Provide feedback regarding recurring workflow or resource barriers identified while floating between practices.

· Perform other duties within scope as assigned by Clinical Operations leadership.

Float Pool Expectations

Float Medical Assistants are a centralized Faculty Practice resource. Assignments are determined based on organizational and patient-care needs and may change based on daily operational priorities.

Float Medical Assistants are expected to demonstrate:

· Flexibility and adaptability across practices and specialties

· Strong clinical and organizational skills

· Dependability and punctuality

· Ability to learn and follow standardized workflows

· Professional communication and teamwork

· Comfort working with multiple providers and clinical teams

· Willingness to travel between designated Faculty Practice locations

MINIMUM REQUIREMENTS:

· High school diploma or equivalent required.

· Associate’s degree in Medical Technology, Nursing or related field preferred

· Completion of an accredited Medical Assistant program.

· Current Medical Assistant certification/credential required.

· Current BLS certification required.

· Minimum of 3 years of ambulatory Medical Assistant experience preferred or three (3) years related experience in a hospital or equivalent.

· Multispecialty or previous float experience strongly preferred.

· Current Medical Technology certification preferred.

· Demonstrated competency in core ambulatory clinical skills.

· Experience with electronic health records required.

· Ability to work across multiple Faculty Practice locations

Compliance Salary Range Disclosure

Expected Pay Range: $20/hr - $23/hr