Medical Assistant

Pay Range: $19.00 – $24.25 per hour

About Us

Novant Health and GoHealth Urgent Care have partnered to deliver high‑quality urgent care services across Charlotte, Winston-Salem, and Asheville, NC. We focus on creating an effortless patient experience, a welcoming culture of care, and seamless integration with our health system partners.

Position Summary

The Medical Assistant supports urgent care providers with clinical and administrative tasks, including patient intake, vitals, testing, procedures, room preparation, and EMR documentation. This role delivers a high‑quality, customer‑focused experience in a fast‑paced care setting.

Essential Functions

• Register patients, verify insurance, and collect co-pays
• Schedule appointments and coordinate specialist referrals
• Respond to patient inquiries and provide care status updates
• Communicate patient flow and assist with patient preparation
• Record medical history and obtain vital signs
• Perform point-of-care testing (flu, strep, ECG)
• Perform phlebotomy and administer injections
• Prepare, clean, and restock exam rooms
• Update EMR and scan documents
• Answer phones and manage administrative tasks
• Conduct patient follow-up and maintain reception area
• Complete opening and closing procedures, including cash-out
• Conduct daily equipment checks and submit repair tickets
• Perform additional duties as assigned

Knowledge, Skills & Abilities

• Proficiency in Medical Assistant duties
• Strong typing and computer skills
• Proficient with Microsoft Word and Excel
• Detail oriented with strong task management
• Excellent written and verbal communication skills
• Ability to work effectively with diverse populations
• Strong team collaboration skills

What We Offer

• Career advancement opportunities, including leadership and clinical education pathways
• EMR training and mentorship from market leadership and providers
• Competitive compensation with monthly bonus program
• 5 weeks of paid time off
• Comprehensive benefits: medical, dental, vision, disability, life, and 401(k) with employer match

Requirements

• High School Diploma required
• Graduate of a Medical Assisting Program preferred
• Basic Life Support (BLS) certification required at hire (AHA or ARC)

Certification Requirements (for candidates with less than 3 years of MA experience)

One of the following certifications is required:

• CCMA – Certified Clinical Medical Assistant (NHA)
• CMA – Certified Medical Assistant (AAMA or CHP)
• RMA – Registered Medical Assistant (AMT, AAH, or ARMA)
• NCMA – National Certified Medical Assistant (NCCT)
• NRCMA – Nationally Registered Certified Medical Assistant (NAHP)

Certification Alternatives

Experience-Based Pathway (no MA certification at hire)

Candidates may qualify with:

• A minimum of 3 years of Medical Assistant experience, AND
• At least 1 of those years must be in a Hospital, Emergency Room, or Urgent Care setting

Note: Individuals hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment.

Alternative Credentials Accepted at Time of Hire

• Graduate of an accredited Nursing Program, LPN, or RN
• EMT (National Registry of Emergency Medical Technicians)
• Paramedic (National Registry of Emergency Medical Technicians)
• CNA – Certified Nursing Assistant

GoForward

Joining our team means access to modern clinical tools, innovative facilities, and meaningful opportunities to grow your career in a collaborative and supportive environment.