Summary

The Medical Assistant supports physicians and clinical staff in delivering high-quality patient care while providing exceptional customer service to patients and the healthcare team. This role requires strong clinical skills, attention to detail, and a patient-centered approach.

At Brown University Health, employees are expected to demonstrate the organization's core values of Compassion, Accountability, Respect, and Excellence (CARE) in all interactions with patients, colleagues, and the community. Team members are also expected to embody the organization's Success Factors by building trust, valuing diverse perspectives, maintaining a patient and community focus, and collaborating effectively.

Key Responsibilities

• Assist providers with direct patient care activities and clinical support functions.
• Obtain and document patient histories, vital signs, medication lists, and other clinical information.
• Perform chart preparation, pre-visit planning, data entry, laboratory tracking, and document management.
• Conduct routine clinical procedures, including EKGs, rapid strep testing, urine dips, spirometry, nebulizer treatments, and other approved diagnostic services.
• Administer medications, injections, and vaccines according to established protocols.
• Educate patients on designated health concerns and treatment plans within defined scope and guidelines.
• Schedule, coordinate, and monitor urgent referrals and prior authorizations.
• Review quality reports and assist in closing gaps in care to support quality outcomes.
• Maintain adequate inventory of medications and medical supplies.
• Monitor and record vaccine storage temperatures in compliance with Department of Health requirements.
• Adhere to infection prevention, safety, environmental, OSHA, HIPAA, and Department of Health standards.
• Safeguard patient privacy and confidential demographic, clinical, and financial information.
• Deliver outstanding customer service and contribute to a positive patient experience.
• Participate in meetings, training sessions, and workflow improvement initiatives.
• Perform additional duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Ability to read, write, and communicate effectively in English.
• Current Basic Life Support (BLS) certification required.
• Completion of a Medical Assistant certification program required.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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